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July 21, 2004
Media Relations, LHSC
519-685-8500, ext. 74772
LHSC responds to police investigation
(LONDON, Ontario) - London Health Sciences Centre (LHSC) President and CEO, Tony Dagnone, expressed his profound regret today after receiving word from the London Police Service that two inappropriate photographs of a female patient, one of which depicted the patient being inappropriately touched, were found among the possessions of Dr. Tenzin Rabgey, a former LHSC anesthesiologist charged with possession of child pornography.
"We are shocked, outraged and deeply saddened to know that a most serious breach of trust between a patient and physician has occurred," says Tony Dagnone, LHSC president and CEO. Dagnone adds, "Our foremost concern is the wellbeing of the patient. Although we have privately apologized to the patient, we also want to publicly apologize and express our deepest regret that this indiscretion has occurred."
London Health Sciences Centre, together with the London Police Service, is committed to ensuring that the confidentiality and privacy of the patient involved in this situation is fully preserved.
"We want to reassure all of our patients that the unthinkable actions of one individual in no way represents the thousands of staff and physicians at LHSC who are dedicated to providing the best possible care for our patients," says Dagnone. He adds, "Although this is an isolated incident, it is one too many, and the hospital is doing everything it can to prevent something like this from ever happening again."
LHSC has launched its own internal investigation to determine what changes need to take place to ensure this situation is never repeated. In the interim, personal cell phones, cameras and video cameras will be banned from all clinical areas at each hospital site. In addition, changes are being made to hospital policy to address patient privacy and confidentiality in light of the rapid advances in digital technology.
"There is no question that this situation will also have an effect on our other patients and families, as well as our staff and physicians, and we are doing all we can to support them," says Dagnone.
A toll-free patient information line has been set-up to address any questions and concerns from patients and families. This line will be staffed between 12 noon and 7 p.m. for the next three days
(July 21, 22, 23). That number is 1-866-313-5528.
**London Health Sciences Centre will hold a media conference this afternoon to address questions from the media. No media interviews will be given prior to or following the news conference.
Date: Wednesday, July 21, 2004
Time: 2 p.m.
Location: University Campus, London Health Sciences Centre
339 Windermere Rd.
Boardroom, 3rd floor, Rm. 3CA13
(Take the elevators in the main lobby to the 3rd floor. Turn right off the elevators, turn right at the first corridor, then left, then a quick right and proceed through the doors. The boardroom is halfway up the corridor on the left in Rm. 3CA13)