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Family and Friends

Click on the following links to find information to help you before you visit Children’s Hospital

Visiting Hours

Patient Information
Cafeterias and Coffee Shops
Gift Shops
Flower Delivery
Latex Balloons
Where to Stay in London
Parking
Patient E-cards

Visiting Hours

Visiting hours are designed to provide both quality patient care and visiting opportunities. To help protect the health of our patients and staff we ask that you refrain from visiting patients if you are not feeling well. If you are a patient with a scheduled appointment and have symptoms of a respiratory illness please contact your health care provider before coming to the hospital.

Children’s Hospital would like to remind you to use proper hand hygiene, as it is the number one way to prevent the spread of infections.

LHSC is committed to working with patients and families to provide compassionate, high-quality care. We believe it is important for patients to experience the support of family and friends.

• Visiting is based on the condition, care needs, and expressed wishes of each patient in the unit.
  
  
• For this reason, visiting times may vary between patients and units. We ask patients or visitors to check with unit staff about optimal visiting times.
  
  
• As well, visiting may be interrupted to provide appropriate patient care.
  
  
• Visiting will be restricted to protect the privacy rights of other patients or to maintain safety and security.
  
  
• Family members supporting a patient between the overnight hours of 8:00 p.m. and 8:00 a.m. are asked to remain in the patient’s room and advise unit staff when coming to and leaving the unit.

If you have any questions please speak with your care provider.

 

Patient Information

To inquire about the location of a patient or their telephone number, call the Patient Information Desk at:

519-667-6619

Cafeterias and Coffee Shops

Children’s Hospital has the following food facilities for patients and visitors:

Faye’s Cafeteria

3rd Floor, Zone D

Tim Hortons

2nd Floor, Zone E or 3rd Floor, Zone D

Gift Shops

• London Health Sciences Centre Auxiliary operates Gift Shops at all three sites. These shops feature sundries, stamps, snacks, gift items and personal items.
• Hours of operation vary with each site.
  • 3rd Floor, Zone D
  • 1st Floor, Zone E

Flower Delivery

• Flowers that have been received at the hospital from local florists are delivered by volunteers at Children’s Hospital.
• Flowers must be delivered by 1:30 p.m. for guaranteed delivery that day.
• Flowers can also be purchased at the Auxiliary Gift Shop at the Garden Shoppe at Victoria Hospital.
  (Certain units do not allow flowers. Please check with the nurses’ station before sending flowers.)

Latex Balloons

Latex balloons are forbidden due to the increasing number of latex allergies in the hospital. Foil balloons are allowed. Please check with the nurses’ station before sending or bringing them to the unit.

Parking

Once you find you way to Children’s Hospital (please see map for driving directions), the following will give you suggestions about where you may find parking that is closest to your doctor’s office or test location.

ZONES A, C and D – use Parking Lots P1 and P2 – north of Commissioners Road. When you exit your car, you are just across from admitting and access to Zones A, C and D

ZONE E – use Parking Lot P3 – north of Commissioners Road, south of Zone E; OR

ZONE E – use Parking Lot P7 – south of Baseline Road, north of Zone E

Cost:

• $3/hour up to a maximum of $9 ($1.50 for every 1/2hour)
• If there is no attendant – $4 flat rate for Lot P3 and Lot P7 only. Lot P1 is 24/7
• Passes are available (from attendant in booth, open 8:00 a.m. - 11:30 p.m. Monday - Friday, Noon - 8:00 p.m. Saturday/Sunday)
• Day pass $11 - Valid until midnight of day purchased.
  • Weekly $35 - valid 24/7
  • Monthly $60 - valid 24/7
    

 

Parking Office:

• Room 105 Lot P8, parking garage lower level
• 7:30 a.m. - 5:00 p.m. Monday to Friday
  

 

Handicap spaces: Available in all parking lots and at admitting and discharge areas located at Zone E, Westminster Tower

Family Parking Meters: Available in the Emergency parking lot with priority assigned for families with small children. There are also a limited number of meters available in the visitors lot at the admitting and discharge area located south of Zone E, Westminster Tower. Look for the signs indicating reserved for families with small children who are going to the Paediatric Medical Day Unit

Patient E-cards

If you have a family member or friend in one of our hospitals, you are invited to send them a personalized message with our free E-card service.