Questions, Comments or Concerns

 

Patients

Questions

If you are coming in for an appointment, we encourage you to write down your questions so you can ask your physician and care team at the time of your appointment.

If you are in hospital, we encourage you to speak to any member of your care team. You can also speak to a Social Worker. Any member of your health-care team can assist you in contacting the appropriate Social Worker. You may also call Social Work Services yourself at 519-663-3131.

As a patient, you may be required to make several decisions regarding your care. While your doctor can help you understand what treatment plan is best, other times the answer will depend on what is important to you and what your values are. If you find yourself struggling with a difficult ethical decision, or wondering what is the right thing to do in a complex patient care situation, a Clinical Ethics Consultant is available at 519-685-8500 ext. 75112 or pager 17511.

Comments or concerns about your care

Patient Experience Specialists are available to assist patients and families with access to and knowledge of their rights and responsibilities. The Patient Experience Specialists will facilitate compliments, complaints and conflicts to a reasonable outcome as a mediator between the patient/family and the health-care team.

The specialists can be reached at:

Phone: 519-685-8500 ext. 52036
Online form:

Patient Experience Contact Form

This form is to be used to share comments, suggestions, compliments or complaints. Your message will be forwarded to a Patient Experience Specialist who will contact you within one business day.

If your concern is urgent please call ext 52036. Inquiries about referrals should be redirected to switchboard (519-685-8500) and will be forwarded to the appropriate service.

Medical advice

It is inappropriate to offer medical advice or patient appointment information via the internet. In most cases, referral from a family physician is required to request an appointment with a physician at London Health Sciences Centre. Please visit the Programs and Services section of our website for details and contact information. If your inquiry is urgent, proceed to your local Emergency Department.

 

Volunteers

For those interested in volunteering at London Health Sciences Centre, please visit the Volunteer Services section of our website for contact information.

 

Career Questions

Visit the Human Resources page on our website. For questions about career opportunities at LHSC, contact humanres@lhsc.on.ca directly.

Training at LHSC

For out-of-country fellows, residents and students looking to study at London Health Sciences Centre, please contact Postgraduate.Medicine@schulich.uwo.ca

 

Website

We’d like your feedback. Please complete our website survey to help us make this site as helpful as possible to patients, families and visitors.

E-mail webmaster@lhsc.on.ca for technical inquiries about our website (for example, reporting broken links or accessibility issues).

Patients, Families & Visitors

Last Updated November 28, 2016 | © 2007, LHSC, London Ontario Canada