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Patient Rights and Responsibilities

London Health Sciences Centre believes in and encourages a partnership between patients and their health care providers.

Patients have the right to:

Respect

• Be treated in a considerate and respectful manner.

• Know the full name and role of those involved in your care.

Privacy and Confidentiality

• Have your personal health information treated in confidence and used in a way that respects your wishes.

• View or receive a copy of your health record and request correction if they feel the record is inaccurate or incomplete.

Safe Care and Treatment

• Receive care in a welcoming and safe environment.

• Receive relevant information about your illness or health condition.

• Receive all information necessary to give informed consent or refusal to proposed treatment, including known risks, alternatives, and cost implications, if any.

• Be informed if unintended, unexpected and preventable events that result in harm occur during care.

Access to the Complaints Resolution Process

• Ask questions and express concerns about hospital health care and services.

 

Patients are responsible for:

Active Partnering in Care

• Providing information about past illnesses, allergic reactions to medication or food, and current health.

• Bringing in all home medications, including vitamins and herbal supplements, when admitted to hospital to ensure that an accurate and complete list is obtained for writing medication orders

• Recognizing the risks and consequences of refusing treatment and/or leaving the hospital against medical advice.

Courtesy and Respect

• Treating others in the hospital with consideration and respect.

• Observing applicable hospital rules, regulations, and policies that have been communicated, such as:

• Infection control measures (e.g. hand-washing)

• Safety, security and emergency measures

• Discharge Planning

Using Health Care Resources Wisely

• Contacting the hospital at least 24 hours in advance if unable to keep an appointment.

• Arriving at appointments on time.

• Making arrangements for timely discharge.

Personal Property and Financial Obligations

• All financial costs associated with your care.

• The safekeeping of personal property, valuables and own medications while in hospital.

 

Feedback Form

Please consider completing our Patient Rights & Responsibilities Feedback Form.  Results are shared with LHSC's Patient Relations Specialists.