September 21, 2005

Bärbel Hatje
Corporate Communications & Public Relations, LHSC
519-685-8500, ext. 35947

Hospital Report 2005: London Health Sciences Centre scores 'above average' in patient satisfaction survey

(LONDON, Ontario) - London Health Sciences Centre (LHSC) has been ranked as a 'high performing' hospital in relation to its peers in patient satisfaction, according to a report released by the Ministry of Health and Long-Term Care and the Ontario Hospital Association Tuesday.

Hospital Report 2005: Acute Care is the fifth in a series of hospital-specific reports that use a balanced scorecard approach to report on the performance of hospitals that provide acute inpatient and ambulatory care services in Ontario.

"The excellent results from the patient satisfaction survey speak directly to the compassionate care that our staff and physicians provide our patients at London Health Sciences Centre," says Tony Dagnone, LHSC President and CEO.

Patients were particularly satisfied with their hospital experience at LHSC, including the overall quality of care and services they received, and their confidence in the physicians and nurses who care for them.

As well, LHSC patients were very satisfied with the amount and quality of information and communication they received about their condition, treatment and preparation for discharge and care at home. They also felt family and friends were given sufficient information.

Other categories in the report include clinical utilization and outcomes, system integration and change, financial performance, and women's health perspectives.

London Health Sciences Centre results are predominantly in the average range compared with its peers in the acute care teaching hospitals grouping. LHSC was the only hospital in the peer group recognized with an above average performance in the patient satisfaction category.

LHSC uses the information in this report and closely examines the results to determine opportunities to improve patient care.

"In light of the challenges facing Ontario hospitals, LHSC continues to maintain a strong level of performance among its provincial and teaching hospital peers," says Dagnone. "I am particularly proud of our continued outstanding performance in the patient satisfaction survey, which reflects the high quality of patient care and dedication that LHSC staff and physicians provide to the community."

LHSC is one of Canada's largest acute-care teaching hospitals and is dedicated to excellence in patient care, teaching and research. LHSC has pioneered many national and international medical breakthroughs. LHSC encompasses three sites, South Street Hospital, University Hospital and Victoria Hospital; two family medical centres; and the London Regional Cancer Program. LHSC is the home of the Children's Hospital of Western Ontario and CSTAR (Canadian Surgical Technologies & Advanced Robotics). The research arm of LHSC is Lawson Health Research Institute, which is partnered with London's other teaching hospital, St. Joseph's Health Care, London. LHSC is affiliated with The University of Western Ontario. Physicians and staff at LHSC number close to 8,000 and together they provide care for more than 600,000 patients each year.