January 26, 2004

Debbie Neufert
Media Relations, LHSC
519-685-8500, ext. 74772

Provincial hospital report confirms LHSC's quality patient care

(LONDON, Ontario) In the Ontario Hospital Association (OHA) Hospital Report 2003 released today, results indicate that patients are satisfied with the care they have received at London Health Sciences Centre (LHSC). The OHA Hospital Report is a hospital-to-hospital comparison and the most comprehensive study on hospital performance in Canada.

Of the 24 rated indicators in the Acute Care report, LHSC ranked "above average" in 4 of the 8 indicators for Patient Satisfaction; "above average" in 4 of the 6 indicators for Clinical Utilization & Outcomes; and "above average" in 1 of the 10 indicators for System Integration & Change. LHSC scored in the "average" range in the remaining indicators, and had no "below average" scores.

"The excellent results determined by patients in the Patient Satisfaction indicators of the OHA report reaffirm that London Health Sciences Centre continues to provide quality patient care to the community, and that is the direct result of the hard work and dedication of our physicians and staff," says Tony Dagnone, LHSC president and chief executive officer.

Dagnone adds, "The OHA report reflects that in light of the challenges facing all Ontario hospitals, LHSC continues to maintain a strong level of performance among its provincial and teaching hospital peers."

This is the first time the OHA Hospital Report has contained hospital-specific feedback on Emergency Departments. Of the 17 rated indicators, LHSC scored within the "average" range for 14 indicators, and "above average" in 2 indicators. In the "Satisfaction with Facility" indicator, LHSC scored "below average". It's important to note that more than half of the teaching hospitals also ranked "below average" in this indicator.

"There is no question the aging facility at LHSC's South Street site is a challenge for patients, physicians and staff alike. However, with the recent opening of the new Emergency Department at University Campus and a new adult Emergency Department expected to open soon at Victoria Campus, those challenges will be a thing of the past," says Tony Dagnone.

The OHA Hospital Report 2003 did not provide hospitals with a relative ranking in the Financial Performance categories, but LHSC's financial performance was within the range of its peer teaching hospitals. The report is based on data from 2001 and 2002.