New Visiting Guidelines to Meet Patient Needs


For Immediate Release:
November 18, 2008

(LONDON, Ontario) –New visiting guidelines are in effect at London Health Sciences Centre. Optimal visiting times will now be based on the condition, care needs and expressed wishes of each patient. This means that visiting times may vary between patients.

“London Health Sciences Centre is committed to working with patients and families to provide compassionate high-quality care,” says Sandra Letton, Integrated Vice President, Nursing and Allied Health, and Chief Nursing Executive. “We believe it is important for patients to experience the support of family and friends and also ensure a safe, caring and effective work environment for staff and physicians.”

Patient care areas such as Children’s Hospital and Palliative Care have always maintained visiting guidelines to reflect the care needs and wishes of their patients. More restrictive visiting hours had been put in place during SARS in 2003. We received many requests from patients and families for a return to less restrictive visiting hours.

“We are committed to being patient and family centred at London Health Sciences Centre. We recognize that the presence of family and friends during hospitalization helps relieve the anxiety and increase the comfort of patients as well as their family members,” says Letton.


  • Visiting is based on the condition, care needs, and expressed wishes of each patient in the unit.

  • For this reason, visiting times may vary between patients and units. We ask patients or visitors to check with unit staff about optimal visiting times.

  • As well, visiting may be interrupted to provide appropriate patient care.

  • Visiting will be restricted when we need to protect the privacy rights of other patients or maintain safety and security.

  • Family members supporting a patient between the overnight hours of 8:00 p.m. and 8:00 a.m. are asked to remain in the patient’s room and advise unit staff when coming to and leaving the unit.


About London Health Sciences Centre
London Health Sciences Centre has been in the forefront of medicine in Canada for over 130 years and offers the broadest range of specialized clinical services in Ontario. Building on the traditions of its founding hospitals to provide compassionate care in an academic teaching setting, London Health Sciences Centre is home to South Street Hospital, University Hospital, Victoria Hospital and Children’s Hospital, two family medical centres, and Lawson Health Research Institute - a joint research initiative with St Joseph’s Health Care, London. As a leader in medical discovery and health research, London Health Sciences Centre has a history of over 30 international and national firsts and attracts top clinicians and researchers from around the world. As a regional referral centre, London Health Sciences Centre cares for the most medically complex patients including critically injured adults and children in Southwestern Ontario and beyond. The hospital’s 10,000 staff, physicians, students and volunteers provide care for more than one million patient visits a year. For more information visit

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For more information contact:
Bärbel Hatje
Corporate Communications and Public Relations
London Health Sciences Centre
519-685-8500, ext. 75947

After-hours assistance:
Call LHSC Switchboard at 519-685-8500 and ask to page the communication consultant on-call