President’s Award for Living Our Core Values – How We Serve Our Patients
The Women’s Care and NICU Social Workers Team is this year’s recipient of the President’s Award for Living Our Core Values – How We Serve Our Patients. This team
includes Kim Gray, Antonella Giancola Thompson, Young Kim, Dolores Baldissera, Heather Small, and Kasha Herba.
This team supports patients and their families in the obstetrics delivery room, early pregnancy assessment unit, and the neonatal intensive care unit (NICU). This includes working with families who have experienced traumatic events and losses that lead to stress and grief, extending their exceptional service during these traumatic and emotional situations.
The team’s nominators describe several displays of compassion, from facilitating difficult discussions with families about safety plans, finances and coping, to helping families navigate health care and government systems. The social workers support patients and families by ensuring all questions are answered, and clarifying everyone’s roles, including those of the family.
The group also works closely with other LHSC team members to offer a different perspective for a treatment plan and aid in discharge planning. They advocate on behalf of the patients and families they support to incorporate their beliefs, values, faith, and culture into the care plan.
The social workers also demonstrate curiosity by piloting an after-hours care model for social work to understand how and when their services are most needed, and are accountable by adhering to a code of ethics and standards of practice.
The team is described as exemplary, with each member bringing a unique perspective that adds to the overall strength of the group; in turn benefitting patients, families and staff.
- Jodie Demelo
- MarySharon Gandia
- Dr. Patricia Hall
- Linda McMahon
- Suzanne Ratko
- Dennis Smith
- Social Work Team – Women’s Care & NICU*