Transcultural Mental Health Consultation Service – RBC Centre for At-Risk Children and Families

Who we serve

For clients identifying as immigrant or refugee, from childhood to adulthood, experiencing moderate to severe mental health concerns, which are influenced by a cultural component. Clients can access service for themselves or for their family members if needed.
Clients may have experienced:

  • war and/or migration trauma,
  • experiences of family separation and reunification related to the migration process,
  • post-migration adjustment concerns,
  • arrival as unaccompanied youth.

Services Provided

The Transcultural Mental Health Consultation Service is a multidisciplinary team trained to provide family-centred mental health services in a manner that is comprehensive, integrated, and where cultural factors influence the client’s or family’s presentation and service needs. At present, the catchment area for service is the London/Middlesex community.

The Transcultural Mental Health Consultation Service would include an initial assessment, potential short-term culturally-informed interventions with community collaboration and consultation for best client support and understanding.

Consultation would also be available to service providers and organizations interested in a culturally-informed perspective regarding engagement with specific client groups or program planning.

Treatment Team

The Transcultural Mental Health Consultation Service consists of four part-time staff including: a psychiatrist, a social worker, and two clinical counsellors. The team works closely with community partners who are either previously connected to the client/family or have recently been connected to the client/family as a support in their journey. This may include community mental health agencies, settlement services, social services, school services, in addition to others.

How to contact the Transcultural Mental Health Consultation Service

General Office Phone: (519) 685-8500 ext. 74812
Fax: (519) 685-8009

Referrals to Transcultural Mental Health Consultation Service

Referrals DO NOT need to go through Coordinated Intake.

  1. Individual and Family referral forms can be downloaded here:

    Individual Client Referral Form

    Family Referral Form

  2. Referral to be completed by client/family, with assistance from a referral source support:

    A referral source support is a trusted person who is involved in the client’s health care who is committed to collaborating with the transcultural mental health consultation team throughout the service provision (i.e. settlement counsellor, social worker, mental health case manager). The referral source will be involved throughout the consultation process, which may include attendance at certain client appointments or phone consultations with the team.

  3. Completed forms can be faxed to (519) 685-8009

Eligibility will be based on information provided on the form. If eligible, an appointment for an initial consultation will be scheduled. If ineligible, the referred client/family will be notified and provided with alternative service options.
If client’s immigration status or health coverage is unclear, please call the project office at 519-685-8500 ext. 74812.

The personal information collected is under the authority of the Health Protection and Promotion Act and applicable privacy legislation. This information will be used to refer the client to this specialized mental health service. We will keep this information private. Any questions about the collection of this information should be directed to the Program Development Facilitator at 519-685-8500 ext. 74812


The Transcultural Mental Health Consultation Service is working with the London community to provide bidirectional educational opportunities to staff at London Health Sciences Centre, as well as to community agencies looking to further their transcultural mental health knowledge. Please contact us to learn more.

There are education opportunities available to students and staff in health sciences at LHSC including the field of medicine, social work and occupational therapy.


The Transcultural Mental Health Consultation Service is a two year pilot project; ongoing program evaluation and efficacy studies are being conducted to ensure quality mental health service and good fit with the London/Middlesex community need. Please contact us if you are interested in learning more about previous research completed and/or current research.

Find our printable brochure here: Transcultural Mental Health Consultation Service brochure.