COVID-19 Vaccination Program Frequently Asked Questions

General public and vaccine safety 

Local and health-care worker eligibility


General public and vaccine safety 

How are all Ontarians going to be vaccinated?
The provincial plan is online and describes the entire roll out sequence. It will take several months to make vaccine available to all Ontarians.

Are patients being vaccinated?
The provincial plan focuses the early stages of this plan to vaccinate residents and workers in long-term care homes as well as hospital staff and physicians. At present, patients and the general public are not candidates to receive vaccinations but will be eligible as the plans in the province mature.

Is the COVID-19 vaccine safe?
Yes.  For further clinical information please read more about the available vaccines on the Ministry of Health’s website.

When will the newly approved Moderna COVID-19 vaccine be administered?
Health Canada has provided regulatory approval for Moderna’s COVID-19 vaccine, which is anticipated to be added to the regional vaccination program and we are working with Middlesex-London Health Unit to determine the next phase of our local plan.

Local and health-care worker eligibility

How many people are being vaccinated at the vaccination clinic? 
A team of dedicated staff and physicians is administering approximately 600 doses per day with a goal of escalating to 1,000 doses in the coming weeks. This team is committed to administering as many doses to as many eligible workers as soon as possible. Currently one of the biggest limitations is in vaccine availability. Now that the supply chain is more sustainable, the vaccination team is administering as many doses as possible, fully vaccinating recipients. Overall capacity will be determined by vaccine supplies and available target populations.

Why is there variability between regions on who is prioritized?
The Ministry of Health has provided guidance documents to help prioritize who should receive the vaccine. LHSC has worked to sequence its staff based on this guidance. Other hospitals in the region may have different staff populations, availability of vaccine and other factors that would affect their sequencing and prioritization differently.

Why are people receiving the vaccine who are not part of the priority groups or sequenced staff groups?
In the early days of the vaccination program, there were a few challenges in regulating the correct individuals being allowed to book, and we are working to correct these gaps. This is a complicated process, and our booking teams are doing their best to monitor correctly. Please do not try to book an appointment unless you have been directed to do so.

Why are you asking recipients to call to book their appointments? Other clinics have offered outreach or online booking.
In the short set up time, the best method for booking was having organizations direct its staff to call to book appointments. We plan to refine the booking process with a mixed model of call-in and direct outreach booking, and in time intend to have an online booking option as well.  We are also examining other methods of booking including online solutions