Patient and Family Support

Family Information and Support Centre

The Family Information and Support Centre is available to patients and family who have questions or concerns resulting from disruptions in hospital service by the COVID-19 pandemic.

We are available to answer your questions; help you navigate changes to hospital scheduling and services; help you connect with your loved one currently being cared for by LHSC; and provide support at this challenging and uncertain time. You can contact us seven days a week between 8:00 am – 4:00 pm. Please fill out this form. Alternatively, you can call 519-685-8230 or e-mail FISC@lhsc.on.ca (please include patient name and location of service).

The Family Information and Support Centre has created a list of resources to help support you during this difficult time.

Resources for children and families to talk about COVID-19

Child Life Specialists from Children’s Hospital have created a list of resources to help talk to children about COVID-19 as well as activities to engage kids at home or in hospital. Read through the online tips and resources.

Please see Visiting the Hospital for information about staying connected and the Virtual Visit Program.