Due to the availability of staff and iPads, we may not be able to accommodate your specific dates/times requested. We will do everything we can to schedule your visit in a time that works with you and your family but ask for your patience with this process. Thank you for your understanding.
Please note that we do NOT take incoming requests on weekends or holidays and can only respond to webform, phone or email requests during business hours (Monday – Friday 8:00 – 4:00pm). Thank you!
The Virtual Visit Program is available for patients and their loved ones to receive assistance with connecting over the internet while visitor restrictions are in effect. Those who are not able to use their own devices to communicate through audio or video calls can receive assistance with hospital devices and technology platforms.
Once you have completed the Request for a Virtual Visit form, our Virtual Visits Program Coordinator will contact you via e-mail to confirm your request for connection. The Virtual Visits Program Coordinator will support patients and families to interact virtually by:
- Bringing a lending laptop or iPad to a patient room or clinical area, so that you can use it to video chat
- Helping patients and families to use the video chat technology, if required
The Virtual Visit program will be accessible between the hours of 8:00 am and 4:00 pm on weekdays (Monday to Friday). Video connections between patients and loved ones will be scheduled during this time.
The availability of virtual visits may be limited by demand, patients’ ability to interact, or the clinical condition of patients at the hospital.
Prioritization of Virtual Visit requests will be assessed in the following order:
- Patients who are critically ill, dying, or have experienced a trauma,
- Patients who have been isolated for an extended time,
- New mothers post –delivery,
- All other patients
Please Note: If your loved one is in the Intensive Care Unit at University Hospital or in Critical Care/CCTC at Victoria Hospital, please contact the unit staff directly to arrange your Virtual Visit.
LHSC is committed to protecting the privacy of our patients and staff. When using Skype, FaceTime or similar options to connect with your loved one, we ask that you respect those around you and never include anyone in the video event or camera frame without their knowledge or permission.