Service Changes

The hospital remains safe. Patients coming in for scheduled essential services are health screened at the door. If you have an emergency or serious medical injuries and conditions: Call 911 or go to an Emergency Department. Patients with a suspected case of COVID-19 are separated from other patients, and a number of protocols are followed to protect the health and safety of our staff, physicians and patients. 

We are experiencing higher than normal volumes of phone calls, which may make it difficult to get through on the phone. Your care team will reach out directly if changes need to be communicated to you. We appreciate your patience during this challenging time.

Further reductions in non-urgent and emergent care 

In order to preserve clinical capacity at London Health Sciences Centre (LHSC) to respond to an increase in patients with COVID-19, effective March 30, only urgent and emergency procedures, including surgeries, will proceed. Urgent and emergency procedures are currently defined as only those that must be completed within the next 7 days.

We recognize that the changes in our service delivery cause uncertainty for our patients and their loved ones. Any patient whose appointment or procedure is impacted by these reductions will receive direct communication from their physician to discuss their ongoing care plan. 

All treatment decisions about your care are being carefully reviewed by your health-care team and they will continue to monitor your care closely. We remain committed to protecting the health and safety of our patients.

LHSC has made these service reductions based on the directives from Ontario’s Ministry of Health. This is to reduce transmission of the COVID-19 virus and preserve clinical capacity to care for patients who need urgent and emergent care. When managing a pandemic situation, decisions by the region and each health-care organization are made in the most ethical manner possible, following established ethical principles and frameworks. LHSC’s core values of compassion, teamwork, curiosity and accountability continue to guide our daily decision-making.

If you have concerns, including new or worsening symptoms, please reach out to your physician or other members of your health-care team directly. Call 911 immediately or go to an Emergency Department If you have an emergency or serious medical injuries and conditions.

Continuity of care

As with the previous significant reductions in elective surgeries and other non-emergent clinical activity, there will continue to be special consideration for cancer care, renal care, and mental health care.

Essential services such as trauma, stroke, urgent cardiac care, transplant, and the birthing centre will continue to be provided to our patients.

LHSC continues to provide urgent and emergency care for our patients. Please rest assured that we will still be here when you need us.

Virtual care information

The health and well-being of our patients, staff and physicians continues to be our top priority. To help limit non-urgent visits to the hospital during this time, LHSC continues to reschedule a number of ambulatory clinic visits.

  • Some non-urgent visits will be deferred to a later date, and others may be rebooked as a virtual consultation. Either way, you will be notified in advance if the status of your visit is changing. If a virtual consultation is appropriate, you will be provided with details about how to connect to our virtual care appointment line.
  • A virtual visit means the doctor will connect using telephone and/or video (if appropriate) instead of a face-to-face visit. While some health concerns can be addressed with virtual care alone, in other cases doctors may ask you to visit the hospital or another health-care facility that will meet your needs.


Patient Cohorting and Care in Non-Traditional Locations

LHSC remains committed to providing high quality care and protecting the health and safety of patients, families, staff, physicians and the community. Given this, LHSC has decided to cohort COVID-19 patients and create patient care spaces in non-traditional locations. For more information, please read this document.