Service Changes

The hospital remains safe. Patients coming in for scheduled services are health screened at the door. If you have an emergency or serious medical injuries and conditions: Call 911 or go to an Emergency Department. Patients with a suspected case of COVID-19 are separated from other patients, and a number of protocols are followed to protect the health and safety of our staff, physicians and patients. 

We are experiencing higher than normal volumes of phone calls, which may make it difficult to get through on the phone. Your care team will reach out directly if changes need to be communicated to you. We appreciate your patience during this challenging time.

Changes to clinical services for patients

Starting in March 2020 and following government directives, LHSC implemented service reductions in an effort to preserve clinical capacity to respond to an increase in patients with COVID-19. Throughout the pandemic, LHSC is providing urgent and emergency care for all patients. Essential health services such as trauma, stroke, urgent cardiac care, transplant, and the birthing centre continue to be provided to our patients.

Announced on June 4, 2020, LHSC is moving forward with an initial plan to gradually and carefully expand some clinical services that were paused during the COVID-19 pandemic. Planned surgeries, procedures and related ambulatory care for patients at LHSC are slowly resuming, with prioritization based on clinical evidence and need.
Working with regional partners, LHSC will regularly review the expansion plan and work to resume additional services when it is safe to do so.

Scheduled surgeries, procedures and appointments

We recognize that the changes in our service delivery cause uncertainty for our patients and their loved ones, and waiting for care can be difficult. Any patient whose appointment or procedure is impacted by service changes will receive direct communication from their physician or other member of their health-care team to discuss their ongoing care plan. 

Patients will be notified of opportunities to reschedule procedures and other appointments, including those who are waiting for surgeries. They will hear directly from their physician’s office when their care can be rescheduled.

Ongoing care

All treatment decisions about your care are being carefully reviewed by your health-care team and they will continue to monitor your care closely. We remain committed to protecting the health and safety of our patients.

If you have concerns, including new or worsening symptoms, please reach out to your physician or other members of your health-care team directly. Call 911 immediately or go to an Emergency Department If you have an emergency or serious medical injuries and conditions.

Please rest assured that we will still be here when you need us.

Virtual care information

The health and well-being of our patients, staff and physicians continues to be our top priority. To help limit non-urgent visits to the hospital during this time, LHSC continues to reschedule a number of ambulatory clinic visits.

  • Some non-urgent visits will be deferred to a later date, and others may be rebooked as a virtual consultation. Either way, you will be notified in advance if the status of your visit is changing. If a virtual consultation is appropriate, you will be provided with details about how to connect to our virtual care appointment line.
  • A virtual visit means the doctor will connect using telephone and/or video (if appropriate) instead of a face-to-face visit. While some health concerns can be addressed with virtual care alone, in other cases doctors may ask you to visit the hospital or another health-care facility that will meet your needs.

Patient Cohorting and Care in Non-Traditional Locations

LHSC remains committed to providing high quality care and protecting the health and safety of patients, families, staff, physicians and the community. Given this, LHSC has decided to cohort COVID-19 patients and create patient care spaces in non-traditional locations. For more information, please read this document.