Service Changes

Surgical and ambulatory care volume reductions

In planning for clinical services, and alignment with the provincial directive, LHSC will begin ramping down elective surgeries and other non-emergent clinical activity. We are doing this to preserve capacity as cases of COVID-19 continue to grow in Ontario. 

Effective March 17, elective surgical cases will be postponed, and only urgent and emergency surgeries will proceed for the safety of our staff and physicians, and other patients. This will also increase our clinical capacity and pandemic responsiveness. Clinical and physician leaders are working in partnership to plan for the reductions. 

Effective March 17, ambulatory care volumes will also be decreasing. Ambulatory clinics will be limited to urgent and emergent cases to help increase social distancing. There will be special consideration for cancer care, renal care, and mental health care.

Essential services, such as trauma, stroke, cardiac and transplant, will continue to be provided to our patients. 

Any patient whose appointment or procedure is impacted by these reductions, will receive direct communication from their physician to discuss their ongoing care plan.

Virtual care information

The health and well-being of our patients, staff and physicians continues to be our top priority. To help limit non-urgent visits to the hospital during this time, LHSC continues to reschedule a number of ambulatory clinic visits.

  • Some non-urgent visits will be deferred to a later date, and others may be rebooked as a virtual consultation. Either way, you will be notified in advance if the status of your visit is changing. If a virtual consultation is appropriate, you will be provided with details about how to connect to our virtual care appointment line.
  • A virtual visit means the doctor will connect using telephone and/or video (if appropriate) instead of a face-to-face visit. While some health concerns can be addressed with virtual care alone, in other cases doctors may ask you to visit the hospital or another health-care facility that will meet your needs.