Agent-specific knowledge transforming patient care

December 18, 2012

Dr. Vanessa Burkoski at IHI Conference
Dr. Vanessa Burkoski presented on ‘Continuous Quality Improvement: A shared governance model that maximizes agent-specific knowledge’ at the 24th Annual Institute for Healthcare Improvement (IHI) National Forum in Orlando on Tuesday December 11, 2012.

The collaborative efforts of LHSC’s Continuous Quality Improvement Councils (CQI) were showcased at the 24th annual Institute for Healthcare Improvement (IHI) national conference in Orlando Florida December 9 -12, 2012.

The IHI National Forum ‘Defining Moments’ focused on presentations regarding quality improvements in health care, specifically; recognizing habits that support quality health care, defining ways to reduce suffering and improve health, developing an understanding of how to transform an organization and identifying elements for creating a culture of change that will lead to continuous improvement.

LHSC’s Dr. Vanessa Burkoski, Vice-President Professional Practice and Chief Nursing Executive, presented on ‘Continuous Quality Improvement: A shared governance model that maximizes agent-specific knowledge’ during the conference storyboard reception. “Agent specific knowledge is what our front line staff have,” says Burkoski. “It is what will transform the process of quality health care delivery.”

The CQI councils at LHSC were established by Professional Scholarly Practice to empower front-line staff through shared governance models and the implementation and actualization of Continuous Quality Improvement (CQI) throughout the organization. The councils enable staff at the point of care, who have the specific knowledge of the issues and the solutions, to implement the changes necessary to increase the quality and safety of care delivery. To date there have been over 100 quality initiatives implemented as a result of the establishment of the CQI councils.

"The growing community of improvers – clinicians, patients, executives, managers, and more – who gather here this week are changing health care…transforming it into a true health system that improves the quality of care, and improves the health of individuals and populations,” said Maureen Bisognano, President and CEO, Institute for Healthcare Improvement during the 4-day conference.

Conference attendees were shown how the LHSC CQI model leverages the knowledge staff possess at the point of care and provides a mechanism for change that fosters ongoing enhancements to the quality and safety of care delivery. Burkoski highlighted how the CQI initiative engages staff to initiate changes that support quality improvement, through the shared governance model of an inter-professional cross-functional quality improvement council.

"At LHSC, the creation of the CQI councils have helped us move from past practices to best practices,” says Burkoski. “It is the innovative thinking of our people that is changing how patient care is delivered in health care.”