February 20, 2019
LHSC patients state the following values are what matter most when receiving care
In April 2017, Patient Experience gathered feedback from patients, caregivers, and community stakeholders including advocacy groups, broader public and other invested partners to determine the new Patient Declaration of Values. They developed an online survey to determine which values were most important to our patients, families and caregivers when receiving care at LHSC. Individuals had the ability to respond online or through the Patient Experience Office. Over 1,200 people responded with their prioritized values along with explanations of how they envisioned these behaviours being enacted at LHSC.
From the survey results, LHSC patients state the following values are what matter most when receiving care:
- Respect: “Involve me. Ask me questions. Treat me as a person. Be honest. Do not judge me.”
- Quality: “Protect me from harm. Follow best practice. Be accountable. Be accessible.”
- Compassion: “Introduce yourself. Offer your full attention. Include my family and caregivers.”
For more information about LHSC’s Patient Declaration of Values or Patient Experience, contact Alicia Cooper, Manager, Patient Experience or at ext. 75051
