LHSC Celebrates Patient Experience Week - Sheila


Sheila Wier became a Patient and Family Advisor to give back for the care she and her daughter Shaye received. Shaye would have turned 11 this April, and Sheila kept her baby blanket and hat.

April 24, 2019

Sheila Weir channels her experience as a former patient, and her experience of losing her daughter, Shaye Marie Ashworth-Weir, in the Neonatal Intensive Care Unit (NICU) into helping others as a Patient and Family Advisor at London Health Sciences Centre (LHSC).

Shaye was born prematurely when Sheila experienced eclampsia, or seizures as a result of pre-eclampsia. Born at 25.5 weeks, Shaye weighed just one pound, four ounces. “Both Shaye and I were fighting for our lives,” says Weir. “While I was being treated, nurses carefully wrote the details of Shaye’s day, her care, and took pictures for me until I could be with her. Because of the NICU, I was given six weeks with my child.” Shaye’s head nurse even gave her baby blanket to Sheila at the funeral.

Following a period of healing, Weir was inspired to become a Patient and Family Advisor to help caregivers make a difference in the way patients and families experience care at LHSC.

“Patient and Family Advisors are involved in many different aspects of the organization from participating on committees to partnering with staff and physicians on special projects, all with the focus of improving the health care experience for others,” says Chris Harris, Director, Patient Experience, LHSC.

LHSC is celebrating Patient Experience Week, April 23-26, to celebrate over 200 Patient and Family Advisors and the staff they work with who make a difference to the way patients and families experience care.

To improve the patient experience, Advisors work closely with staff and physicians helping keep a patient and family focus on the decisions that impact quality of care. In Weir’s experience, “LHSC staff have been unbelievably welcoming and receptive and are glad parents and patients are providing their input.”

She provides the parent perspective on the Perinatal Loss Committee, and meets with parents whose baby is receiving care in the NICU during ‘Parent Hour.’ “Parents are invited to come and chat with Advisors who have been in their shoes. We understand their journey in a way that others cannot,” she explains.

Weir also spoke at nursing orientation with an aim of sharing the patient perspective, and keeps “an eye on medical jargon in patient communications to make sure patients are being communicated with in clear language,” she explains.

LHSC’s Patient Experience Week celebrations include Patient and Family Advisors along with staff greeting those entering the hospital each morning, information booths are located at Victoria Hospital, University Hospital and the Kidney Care Centre at Westmount Mall, an education session for advisors, and the first annual Patient Experience Awards.

Patient Experience Week falls just before Shaye would have turned 11 on April 30. Weir’s involvement is a reminder of the care and compassion they both received. “It’s a great opportunity for those who are ready to get involved,” adds Weir.

LHSC continues to recruit more Patient and Family Advisors. Those interested are encouraged to contact the Patient Experience Office by phone at 519-685-8500 ext 75457 or email.