LHSC leads a new SW LHIN-wide process for non-urgent patient transportation

June 20, 2013

Led by LHSC, hospitals across the South West Local Health Integration Network (SW LHIN) have worked together over the last two years to develop a common set of decision guidelines and clinical standards for hospital to hospital non-emergency patient transportation of medically stable patients.


Non-emergency transportation is used for medically stable patients who need to be moved from one hospital to another. Examples of medically stable patients include people who are no longer critically ill and require transfer from one hospital to another for additional inpatient care or patients who need specific services such as kidney dialysis or cancer treatment associated with their current admission when other transportation options such as EMS (ambulances) are not suitable.


Prior to the implementation of this LHIN-wide approach to non-emergency transportation service delivery, there were no established standards to follow, and various transportation providers, including ambulances (EMS), were called upon to transport patients. The primary mandate of EMS is to be available to respond to community emergency calls. Non-emergency transportation calls to EMS could reduce the availability of EMS in the event of an emergency.


Standards have now been developed for non-emergency transportation vehicles, including their on-board equipment and qualifications

"LHSC is very proud to be involved in this South West LHIN wide initiative to improve the patient experience," says Judy Kojlak, LHSC Director, Patient Access. "By working in collaboration with our partner hospitals and organizations, and by using the same processes, we can ensure that our patients are receiving the safest and best transportation suited to their health care needs."  

A first in the province, this LHIN-wide approach was developed with the collaboration and support of all hospital organizations in the SW LHIN.

For further information, visit the SW LHIN at http://www.southwestlhin.on.ca/


Non-urgent patient transportation