Patients & Visitors

Finding Your Way Around

Wayfinding sign

University Hospital and Victoria Hospital room numbers are in the following format:

D2 - 503

What the letter and numbers mean: 

Room: D2 - 503

Zone = D

Floor = 2

Therefore, room D2-503 is located in Zone D, on the 2nd Floor.

Information Desk – University Hospital

The volunteers at the information desk at University Hospital are happy to answer your inquiries and get you pointed in the right direction. The Information Desk is located in the main lobby and operates:

Monday – Friday 8 am – 8 pm
Saturday and Sunday 12 pm – 4 pm

To contact the information desk by phone, please call 519-663-3163.

Guide Service – Victoria Hospital

Guide volunteers are located throughout Victoria Hospital and are pleased to offer assistance to help you get to your destination within the hospital. Guide stations are located at:

  • B1 Entrance
  • B2 Lobby
  • C2 Entrance
  • E1 Entrance

Guide stations are staffed by volunteers Monday to Friday, 8 am – 3 pm.