SWORBHP, in conjunction with Health Sciences North Centre for Prehospital Care and Sunnybrook Centre for Prehospital Medicine implemented the Integrated Quality Evaluation Management Suite (IQEMS) quality assurance system in January 2018.

The clinical auditing system is a fully web-based application, which audits 100% of all data utilizing filters (computerized algorithms) approved and/or developed by the IQEMS Operational Working Group in consultation with our Medical Directors.

The filters compare paramedic procedures with the directives and/or standards in order to identify variance in practice. For the purposes of the clinical audits, a variance is defined as a difference in practice when compared to a defined standard. These are not necessarily errors, but each must be reviewed to determine its real or potential impact on patient care.

Clinical audit activities ensure the adherence to standards of practice as well as identifying the possible need for change either to the system, by the individual or by the delegating body. It significantly increases our ability to detect variances in clinical care and to effect improvement, resulting in both better patient care and paramedic safety.

Self-Reporting and Service Inquiries:

In addition to clinical auditing, the IQEMS system will provide Service Leads and Paramedics with the ability to self-report, report a patch failure, notify us about an outstanding job someone did on a call and/or enquire about a call. The new communication form can be found here.

Paramedic Feedback:

On occasion, our Prehospital Care Specialists may have a question regarding a call you participated on. In the event this occurs, you will receive an email providing you with instructions on responding to the inquiry. Once logged in, you will see a tab at the top of the page titled ACR. Please feel free to review the redacted ACR prior to responding.

Please don’t hesitate to contact us for any questions you may have. We will continue to monitor all questions/comments/concerns and will respond as soon as possible.

Toll Free #: 1-866-544-9882

Office Hours: Monday-Friday (8am-4pm)