About Virtual Care

As an alternative to in-person visits, some London Health Sciences Centre clinics and health-care providers offer the option for a virtual care appointment by telephone or video conference. 

A virtual care appointment with your doctor or other health-care provider is one where you meet in real time with a telephone call or by video conference. You’ll use your smartphone or other device and the internet, instead of coming to the hospital in-person. 

LHSC and other teams across the province have been using virtual care appointments through the Ontario Telemedicine Network (OTN) for many years. Now LHSC also uses a custom version of Webex Meetings. 

IMPORTANT: If you have an urgent medical issue, call 911 or visit an Emergency Department or Urgent Care Centre. Do not call or send emails or wait for a virtual care appointment if you have urgent symptoms or an emergency. 


New to Video Virtual Care Appointments? 

Click here for a brief family and caregiver guide. 


Tell us about your virtual care appointment experience

If you’ve had a virtual care appointment at London Health Sciences Centre recently, we want to hear from you. Please take 5-10 minutes to complete this patient survey about virtual care. Your participation is voluntary and your responses are anonymous.

Your feedback will help us understand how we can continue to improve the experience for our patients and their family members, and improve our services. Thank you for your time.