How to access your appointment


  • Your doctor or other health-care provider will call you on the phone at the scheduled time. 

Video conference 

LHSC uses two secure video conferencing tools for video appointments. 

  • Ontario Telemedicine Network (OTN) is funded and fully supported by the Government of Ontario to enable people to receive care at home. 
  • Webex Meetings is another secure video conference tool supported by St. Joseph’s Information Services Technology team and used by other hospitals. 

Your doctor or clinic will either email you an invitation link to your appointment or ask you to log in using a website or app at the scheduled time. 

Be sure to test your internet connection and equipment to troubleshoot any issues when you receive the email. Test it again at least 15 minutes before each appointment.