How to prepare for your appointment

What equipment do I need for a virtual care appointment? 

You’ll need: 

  • A personal device (smartphone, computer, tablet) with camera and microphone 
  • Internet connection that’s stable, fast, reliable and password-protected (WiFi or data) 
  • Personal email address 
  • Pen and paper to write down your questions and take notes and instructions from your health-care provider 

If you don’t have access to these things, your health-care team will do everything they can to make other arrangements for you to access care. 

What can I do to prepare for my virtual care appointment? 

  • Make sure your technology is set up properly. Ensure your device privacy settings allow access to your camera and microphone. 
  • Find a quiet, private place so you can easily hear and be heard. It should be well-lit and distraction-free. 
  • Decide if you would like a family member or caregiver to be with you during the appointment. 

If you’re part of a group session, it’s important to be mindful of the privacy of other group members. Try to find a private spot in your home where other members of your family can’t see/hear the session. Use headphones if you can and avoid having other distractions on in the background (television, music, etc.). 

Have all your materials ready before the meeting including your health card, pen and paper to write down information and instructions, list of the medications you’re taking (if applicable), your notes on your medical history and symptoms, and any questions you want to ask. 

Have the doctor or clinic phone number close at hand for troubleshooting if needed.