What to expect

During a virtual care appointment, you and your health-care provider may discuss your current health status, any symptoms you’re experiencing and your needs, monitor your progress according to your care plan and address any questions you have about your condition. 

If your doctor or health-care provider feels an in-person visit is needed, they’ll discuss your options and next steps with you. 

Telephone appointment 

Your health-care provider will call you on the phone at the scheduled time. You’ll discuss you’re feeling, your questions, and the next steps in your care plan. 

Video conference appointment 

Your health-care provider will send you an email invitation. Using your smartphone or computer you’ll access the OTN or Webex video meeting at the scheduled time. You’ll discuss how you’re feeling, your questions, and the next steps in your care plan. If you have trouble with the video connection, your doctor or health-care provider will call your telephone number instead. 

Can new prescriptions or refills be provided during a virtual care appointment? 

Commonly prescribed medications may be provided digitally at the doctor’s discretion. Prescriptions may be sent directly to your pharmacy for pick-up in person. Be prepared to provide your doctor with the name and address of your pharmacy.