New Patients

A trip to the hospital can be very stressful, whether you are coming for a doctor’s appointment or an overnight visit. Knowledge of the facilities and the staff will help alleviate a patients and their families’ anxiety. Please review the information below to provide you with a better understanding of the Children’s Hospital and its procedures.

Children’s Hospital, London Health Sciences Centre is a large, complex hospital. Before your visit, we suggest you:

Check the LHSC map to locate hospital parking
Give yourself lots of time to find Patient Registration, and the clinic or appointment location
Review any instructions provided by the physician’s office

To contact Children’s Hospital:

519-685-8500 and press 0

Click on the following links to find additional information to help you before you visit Children’s Hospital:

Patient Registration

What To Bring
What Not To Bring
Medications
Parking

Handicap spaces

Family Parking Meters – short term parking

Interpretation Services
Visitors – who may you bring along
Cell Phone Use
Patient E-cards

Patient Registration

Check in at the Patient Registration Desk at the location given to you by your doctor. Admitting times are assigned in relation to your procedure.

What to bring:

Health Card
List of medications your child is taking
Health insurance
Personal toiletries (such as toothbrush, toothpaste, comb, shaving supplies, feminine hygiene products, soap, shampoo, slippers) if you are staying overnight
Eyeglasses and other aids such as walkers
Small amount of money for incidentals such as newspapers, snacks, phone rental

What not to bring:

Jewelry, credit cards, large amounts of money, and other valuable items: these should be left at home. If you do bring them to hospital and cannot be sent home with family or friends, valuables should be deposited in the Business Office for safe-keeping. Do not leave any valuables in your car.
Electrical appliances (in accordance with hospital electrical and fire safety standards): using electric appliances, with the exception of electric razors, is forbidden. A hair dryer may be available by asking the nursing staff.
Perfume and other fragrances: scented products can cause allergic reaction and respiratory distress for other patients, staff and visitors. Please do not use any scented products and ask your family and visitors to do the same.

Medications

If your child is taking prescription medications, please bring with you the medications or a list of the medications when coming for your visit.

Please tell your nurse or doctor about any medication your child has recently stopped taking, allergies to food or medication, or any type of adverse reaction you child has experienced.
Any medications prescribed while in the hospital will be supplied.
Do not take any medications from home (e.g. eye drops, study drugs, ointment, and cream) unless they are approved by your child’s doctor.

Parking

The maps provided below will assist you on finding parking that is closest to your doctor’s office or a test location:

ZONES A, C and D – use Parking Lots P1 and P2 – north of Commissioners Road. When you exit your car, you are just across from admitting and access to Zones A, C and D

ZONE E – use Parking Lot P3 – north of Commissioners Road, south of Zone E; OR

ZONE E – use Parking Lot P7 – south of Baseline Road, north of Zone E

Cost:

$3/hour up to a maximum of $9 ($1.50 for every 1/2hour)

If there is no attendant – $4 flat rate for Lot P3 and Lot P7 only. Lot P1 is 24/7

Passes are available (from attendant in booth, open 8:00 a.m. - 11:30 p.m. Monday - Friday, Noon - 8:00 p.m. Saturday/Sunday)

Day pass $11 - Valid until midnight of day purchased.

Weekly $35 - valid 24/7

Monthly $60 - valid 24/7

Parking Office:

Room 105 Lot P8, parking garage lower level

7:30 a.m. - 5:00 p.m. Monday to Friday

Handicap spaces: Available in all parking lots and at admitting and discharge areas located at Zone E, Westminster Tower.

Family Parking Meters: Available in the Emergency parking lot with priority assigned for families with small children. There are also a limited number of meters available in the visitors lot at the admitting and discharge area located south of Zone E, Westminster Tower. Look for the signs indicating reserved for families with small children who are going to the Paediatric Medical Day Unit.

Interpretation Services:

If you need an interpreter for yourself or a family member, please tell your doctor, nurse or another member of the healthcare team. Sign language interpreters for the deaf/hard of hearing and spoken language interpreters for non-English speakers will be arranged at no cost.

Visitors

LHSC is committed to working with patients and families to provide compassionate, high-quality care. We believe it is important for patients to experience the support of family and friends.

Visiting is based on the condition, care needs, and expressed wishes of each patient in the unit.

For this reason, visiting times may vary between patients and units. We ask patients or visitors to check with unit staff about optimal visiting times.

As well, visiting may be interrupted to provide appropriate patient care.

Visiting will be restricted to protect the privacy rights of other patients or to maintain safety and security.

Family members supporting a patient between the overnight hours of 8:00 p.m. and 8:00 a.m. are asked to remain in the patient’s room and advise unit staff when coming to and leaving the unit.

If you have any questions please speak with your care provider.

Cell Phone Use

LHSC restricts the use of cell phones, and other wireless technology, because of their potential to interfere with medical devices. Signs are posted indicating where these devices are allowed and where they are prohibited.

Cell Phones Prohibited Cell Phones Allowed