LHSC is committed to providing equitable, inclusive and accessible care in a manner that prioritizes human dignity; and maximizes independence and participatory decision-making of everyone.

LHSC is guided by the principles of the Accessibility for Ontarians with Disabilities Act (AODA) Customer Service Regulation and the Ontario Human Rights Code.

It is our mission to affirm and protect everyone’s right to safe and accessible health care for all. This includes embracing people of all races, abilities, classes, beliefs, ages, genders and sexual orientation. We respect the uniqueness of every individual and the diversity of the communities we serve.

We have a number of policies, practices and procedures that govern the provision of goods and services to people with disabilities.

For more information related to accessibility at each of the London Health Sciences Centre locations, please visit the web pages below:

As required by the Accessibility for Ontarians with Disabilities Act (AODA), 2005, London Health Sciences Centre (LHSC) prepares an Accessibility Plan that sets out the steps we are taking to create inclusion, comply with Ontario’s accessibility laws and address accessibility barriers.

Upon request, information and communications provided by LHSC are available in accessible formats. This includes but is not limited to Emergency Procedures and Accessibility documents.


Accessibility Plan Reports


Accessibility Policies

Accessibility for Persons with Disability

London Heatlh Sciences Centre (LHSC) is committed to preventing, identifying and removing barriers that impede the ability of people with disabilities to access care and services. This includes patients, families, staff, physicians, volunteers and members of our community.

Service Animals

LHSC is committed to promoting, providing and maintaining an environment where respect and dignity is demonstrated at all times. We support the right of the individual to be accompanied by a Guide dog or other Service animal, except where excluded by law. 

  • Service Animals and Pet Therapy Policy (currently under review).



Contact Us

For more information regarding LHSC's accessibility planning, please contact:

Jill Sangha
Director, Office of Inclusion and Social Accountability
London Health Sciences Centre
Telephone: 519-685-8500 Extension: 77541


Contact information:

If you have any accessibility concerns, please contact one of the Patient Relations Specialists:
519-685-8500 Extension: 58230

Mailing Address
Patient Relations Office
746 Base Line Rd. E. Suite 200
London, Ontario
N6C 5Z2


You can also provide comments anonymously with our Patient Relations Contact Form [English Version] or Patient Relations Contact Form [French Version]