Centralized Access Point for Adult Ambulatory Mental Health Services

Centralized Access Point (CAP) is the main entry for community referrals to access adult mental health outpatient services provided by both London Health Sciences Centre (LHSC) and St. Joseph’s Health Care London.

Eligibility Requirements

  • Serving individuals ages 18 to 64 (Early Intervention/First Episode Programs provide treatment to youth aged 16 and older)
  • Serving residents of London and Middlesex County
  • Assessment and treatment of primary psychiatric conditions including those with addictions
  • Mood and Anxiety including first episode
  • Psychosis including first episode
  • Eating disorders
  • Urgent referrals requiring psychiatric consultation
  • Available services are a match for individual’s needs

Exclusion Criteria

  • Crisis/Emergency
  • Family and Children Services: parenting assessments
  • Competency Assessments
  • Court/legal purposes or involvement to satisfy third party requests
  • WSIB claims
  • Dual Diagnosis
  • Forensic Assessments
  • Cognitive impairment; dementia, head injury
  • Needs that would be better met by other services

Referral Process

  • A  physician or nurse practitioner or a psychiatrist is to complete the electronic referral
  • Completion of the electronic referral form including confirmation that the patient is aware of the referral and their contact information is current.
  • Referrals are screened and triaged by a member of the centralized access team
  • Referrals are reviewed between 8:30am and 4:00pm Monday through Friday (except statutory holidays).
  • In the event that the referral is incomplete or is not accepted, the referring source will receive notification with alternative suggestions for follow up.

Service Options


Current services available through Centralized Access Point:

  • Non-urgent Psychiatry consultation with limited follow up as appropriate
  • Cognitive Behavioural Therapy (CBT)
  • Dialectical Behaviour Therapy (DBT)
  • Adult Eating Disorders
  • The Urgent Consultation Service with up to 6 follow up sessions
  • The Traumatic Stress Service
  • The Early Intervention Psychosis Program (PEPP)
    *also accepting direct referrals and patient self-referral
  • The First Episode Mood & Anxiety Program (FEMAP) 
    *also accepting direct referrals and patient self-referral
  • Collaborative Care and Transitions into Primary Care

Specialized Services (available through St. Joseph’s Parkwood Institute) include:

  • Ambulatory Electroconvulsive Treatment(ECT)
  • Transcranial Magnetic Stimulation (TMS) Clinic
  • Consultation and intensive case management  for individuals with Concurrent Disorders
  • Assertive Community Treatment  (ACT) for individuals with Schizophrenia
  • Interprofessional case management for individuals with severe mental illness requiring rehabilitation

Service Limitations

  • Centralized Access is unable to provide linkage for individual, couple, marital or family counseling or ongoing care with an individual psychiatrist.
  • Crisis services are not provided by Centralized Access.  Contact REACHOUT at 519-433-2023 or 1-866-933-2023 or visit in person Mental Health and Addictions Crisis Centre at 648 Huron St. London. More information on crisis services are available at Canadian Mental Health Association.

Contact Information

Any questions about the Centralized Access referral form or process can be directed by e-mail to centralreferralMH@lhsc.on.ca or by telephone to 519-667-6777 or by fax to 519-667-6685.

 

 

LHSCPatients, Families & Visitors


If you are in crisis, depressed, or thinking of suicide you have options.

Panel 3 by Brenda Furhman. All rights reserved.
Last Updated January 8, 2018 | © 2007, LHSC, London Ontario Canada