London Laboratory Services Group
A Joint Venture of London Health Sciences Centre and St. Joseph's Health Care London
Revised: May 22, 2009
Quality Management Lab Link Articles
April 2009
Self Assessment Summary Reports (2)
March 2009
Self Assessment Summary Reports (1)
February 2009
Adverse Event Management System (AEMS)-LHSC
January 2009
OLA Self Assessment Update (3)
December 2008
OLA Self Assessment Update (2)
November 2008
OLA Self Assessment Update (1)
October 2008
OLA Self Assessment
September 2008
Implementing Lean in the Lab -5S
August 2008
Implementing Lean in the Lab
July 2008
Lean Lessons from Manufacturing
June 2008
Audits
May 2008
Core Values
April 2008
Joseph M. Juran 1904-2008
March 2008
Breach of Patient Privacy
February 2008
Problem Solving
January 2008
OLA Peer Assessment Scheduled for Biochemical Genetics (CPRI)
December 2007
Ontario Laboratory Accreditation (OLA) Releases Revised Requirements - Version 4
November 2007
Safety Matters Part 2
October 2007
Safety Matters Part 1
September 2007
Update on Specimen/Wrong Blood in Tube Process Improvement Project
August 2007
What People Want from Work
July 2007
Quality Tools for Cause Analysis
June 2007
Quality Tools for Data collection and Analysis Part 2
May 2007
Quality Tools for Data collection and Analysis
April 2007
Quality Tools for Generating and Organizing Ideas
March 2007
Quality Tools
February 2007
A Model for Continuous Improvement
January 2007
OLA OLE !
December 2006
Management Review
November 2006
Employee Satisfaction Survey
October 2006
Accreditation Update
August 2006
OLA Peer Assessment- The results are in !
June 2006
Peer Accreditation Visit
May 2006
OLA Peer Assessment, What to Expect
April 2006
Peer Accreditation Assessment Visit
March 2006
Specimen Collection Process Improvement Project
March 2006 (second)
Process Improvement
February 2006
Management Review
January 2006
Customer Service Survey Results
Novevmber/December 2005
Selection of Quality Quotes
October 2005
LLSG Launches New Web Site (Orientation
ation)
September 2005
OLA Releases Accreditation Requirements - Version 3
August 2005
Document Management -Questions and Answers
July 2005
Benefits of a Quality Management System
June 2005
Preparing for Ontario Laboratory Accreditation .. Customer Service
May 2005
Balanced Scorecard - LLSG Performance Measures
April 2005
Developing a Balanced Scorecard - Where we are
March 2005
Developing a Balanced Score Card for LLSG
February 2005
The Balanced Score Card
January 2005
Occurrence Management- Use of the Occurrence Form
December 2004
Quality System Essentials: Facilities
November 2004
Quality System Essentials: Service and Satisfaction
October 2004
Quality System Essentials: Process Improvement
September 2004
Quality System Essentials: Assessment
August 2004
Quality System Essentials: Information Management
July 2004
Self Assessment Exceptions Report
June 2004
Self Assessment Progress Report
May 2004
Self Assessment
April 2004
Quality System Essentials: Organization
March 2004
Quality System Essentials: Equipment
February 2004
Quality System Essentials: Documents and Records
January 2004
Quality System Essentials : Purchasing & Inventory
December 2003
Quality System Essentials : Safety
November 2003
Quality System Essentials : Occurrence Management
October 2003
Quality System Essentials : Process Control
September 2003
Quality System Essentials : Personnel
August 2003
Quality System Essentials
July 2003
Measuring Progress through Self-Assessment
June 2003
Ontario Laboratory Acreditation - Revised Requirements
May 2003
Document Management
April 2003
Process Mapping
March 2003
Preparing for Laboratory Acreditation- A Progress Report
February 2003
The Acreditation Process
January 2003
The Three Big P's
December 2002
The Laboratory Quality Manual
November 2002
Implementation of a Quality Management System
October 2002
Getting Started - Developing a Quality Management System
September 2002
Ontario Laboratory Acreditation