Bonnie Anderson, LHSC President and CEO

Message from the President and CEO

The theme of this year’s annual report — new beginnings — captures so much of the past year at London Health Sciences Centre: new spaces, new faces, new initiatives and new directions for our organization.

Throughout my first few months as president and CEO, I had the opportunity to ask hundreds of staff, physicians, volunteers, patients, stakeholders and community partners: What do YOU think? I wanted to know what others thought of our organization and to find out how they felt about the patient care experience, the investment in our people and our partnerships. The answers I received told me that we have a remarkable pool of skilled and dedicated staff, physicians and volunteers; that our organization is committed to learning and leadership, and we share a conviction that our work is meaningful and contributes to the well-being of our community.

I also heard and observed that there is much work to be done to improve patient safety, organizational culture and our leadership structure. Collectively, we have an opportunity to develop a shared vision for LHSC to help us become a dynamic organization through which we can each achieve our very best.

As we renew our focus to deliver these changes, patient safety must be our highest priority; addressing LHSC’s infection control rates and patient access challenges remains of paramount importance. To that end, we are working to consolidate our multiple efforts in these areas into a coordinated strategy, focused on positive results.

LHSC continues its status as a world leader in innovation and research; I was privileged to announce two world and two Canadian firsts. I also shared in your excitement as new, state-of-the-art space in the North Tower at Victoria Hospital opened, welcoming general surgery, orthopaedic and paediatric inpatients, and the laboratory space featured in the pages of this report.

Since returning to LHSC, I have been privileged to witness first-hand the dedication our people have to caring for our community. With back-to-back snowstorms that virtually shut down the city, our patient care areas remained open and I was extremely proud of staff’s positive attitude and willingness to pull together. I experienced the generosity of our staff who made both the Employee Giving Campaign and second annual Mitten Campaign the most successful to date.

Examples such as these tell me that LHSC has a strong foundation in this time of renewal and that our organization is poised and ready for change. I look forward to working collaboratively to achieve our new vision — “Exceptional Experiences, Extraordinary People, and Engaging Partnerships”— and to creating a new organizational culture that focuses on trust, accountability and teamwork.

As we look to a collective new beginning that has already seen many new faces join our organization, I want to give a special welcome to all those who have joined us from St. Joseph’s Health Care, London as part of the program transfers within Milestone 2, Phase 2 restructuring. I am confident that your expertise, compassion and commitment to excellent patient care will continue to thrive here in your new home.

With such skilled, dedicated and caring people making up our organization, I know that LHSC is ready for new beginnings. We have the opportunity to build a great future based on a remarkable past. A future rooted in the hearts and minds of the people who create the wonderful fabric of London Health Sciences Centre.