Norma Wood, charge nurse, takes a patient’s history at a new workstation on wheels in the surgical prep unit at LHSC’s University Hospital.

Healthcare Undergoing Optimization (HUGO)

London Health Sciences Centre (LHSC) believes that an electronic patient record represents one of the greatest quality improvement tools available to health providers and patients today. LHSC played a leading role in a collaboration of 10 regional hospitals to advance towards an electronic patient record by implementing transformative work called HUGO – Healthcare Undergoing Optimization. With HUGO, these key elements of the patient record have now been migrated to the electronic format:

  • Computerized provider order entry (i.e. all orders are submitted electronically)
  • Bar-coding and electronic medical administration record (i.e. a patient’s hospital bracelet barcode is scanned and must match the medication being administered)
  • Electronic medical reconciliation (i.e. a patient’s medication history is inputted electronically)

Each of these will significantly enhance patient safety and quality of care through evidence-based standardization of care, automation and process flow change.

HUGO will be the most comprehensive evidence-based ordering system for a regional hospital system in Ontario, and a model for other regions across the country. HUGO is part of LHSC’s go-forward Enabling Technology plan, which in 2015 will include further optimization of the current HUGO project and planning for continued advancement towards a fully electronic patient record.

LHSC is also playing an active role in the implementation of the eHealth Connecting South West Ontario (cSWO) initiative, which will enable health providers in the circle of care to access electronic health record data for patients at any point in the continuum of care across the entire southwestern region of Ontario.

A female nurse cares for a patient in the cardiac day/night unit at LHSC’s University Hospital.

Clinical Services Renewal

This strategy is LHSC’s proactive approach to defining the future of health care. Working in close collaboration with system partners this strategy is comprised of three work streams: Clinical Strategy, Internal Improvement, and Partnering in Transformation. Together these will help LHSC drive transformation within the health-care system...Read moreread more

Cultural Transformation

LHSC is working to transform our culture so that patients will have a better experience, staff and physicians will enjoy a better work environment, and LHSC will be a high-performing organization...Read moreread more

A nurse and physiotherapist in LHSC’s Critical Care Trauma Unit.