Culture can be viewed as an organization’s personality – how the people within an organization collectively think, feel, and behave. At LHSC, culture presents in the experience provided to patients, family members, visitors, and in how staff and physicians interact.
The past year of LHSC’s cultural transformation has focused on two simple concepts:
This journey is complementing and helping LHSC achieve its objectives of clinical and service excellence, and patient- and family-centred care. Ultimately by achieving a positive culture, patients will have a better experience, employees and physicians will enjoy a better work environment, and LHSC will be a higher-performing organization.