February 10, 2023
We all care about quality care, whether we are patients, care partners, staff or physicians.
To ensure that hospitals provide the best possible care, they are routinely evaluated by Accreditation Canada. This voluntary non-profit organization defines the standards of care that all hospitals work hard to achieve.
When the Accreditation Canada surveyors visit LHSC on February 12 - 16, they will be speaking not only to those who work and provide care but also to patients and families at University and Victoria Hospitals, as well as some of our other locations.
Patient and care partner opinions matter.
Patients and care partners may be asked to participate, and it is the right of the patient and care partners to decide whether they wish to participate or not.
Patient and care partner participants will be asked about their experience with our hospital services and are asked to speak openly.
All patient and care partner comments are confidential and will be used to help improve the quality of care and services provided at our hospital.
Sample questions patients and care partners may be asked:
- Have you been satisfied with the care or services you have been receiving?
- What information have you been given about your care or the services here?
- Have you been involved in making changes or decisions about your care?
- If you have any questions about your care or services, do staff and physicians answer these questions adequately?
- Have you been told how you or your care partner(s) can make your concerns known?
- Do you have any suggestions for improving your care or services?