Corporate ID, Hospital Email, Remote Access, System Access

Hospital Corporate ID

Your Corporate ID is used to sign on to hospital network resources, such as ePay, OneChart, the intranet, and hospital computers.

How to Obtain your Corporate ID

The Corporate ID and password will be emailed to you once all requirements have been completed in NirvSystem. Instructions on how to log into NirvSystem will be emailed to you once you have successfully been imported into the system. If these instructions have not been received, please email Learner Affairs.

If at any time you forget your hospital password, contact the ITS Help Desk at 519-685-8500, extension 44357 (4-HELP). Please note that passwords cannot be changed by email, you will be required to call and speak with the Help Desk.

Horizon Remote Access

Horizon provides secure remote access to hospital information systems, including the OneChart electronic patient record, using standard internet web browsers. While using Horizon, your computing device is part of the hospital's network and as such is accountable to all corporate policies and standards.

VMware Horizon remote access

Visit https://login.lhsc.on.ca
Use Horizon:

Option 1: on the web by clicking on VMware Horizon HTML Access or;
Option 2: install the VMware Horizon Client

Note: If you use Horizon at another organization and already have the Horizon client installed, you may be able to add the hospital server by clicking "new server" and typing the server name login.lhsc.on.ca.

DUO

DUO is the multi-factor authentication (MFA) security solution that LHSC has chosen to protect access to their corporate applications. DUO Mobile is an app that you install on your smartphone (or tablet) to receive push notifications for easy, one-tap authentication.

Set up multi-factor authentication with DUO

Install the “DUO Mobile” app on your iPhone or Android phone (or tablet).
- Choose the app titled DUO Mobile with this logo
Log onto your work or home computer and navigate to Please Sign In using your favorite browser.
Follow the on-screen prompts until you receive the “Enrollment Successful” message and choose the "Push Notification" option.

Outlook Email Account

LHSC will only communicate information to you through your Outlook email. You will be required to check your Outlook account on a daily basis.

The hospital Outlook email system is a secure, private, and confidential mode of information transmission. Confidential or sensitive business, or identifiable patient or staff/affiliate information must not be transmitted by email external to the secure email systems of the hospitals. Information relevant to your practice as a physician in our hospitals will only be sent to your secure Outlook email account further to hospital policy. Failure to monitor this email may result in missed information relating to the maintenance of your hospital privileges/appointment. Please note: Your Outlook email will remain active for the duration of your employment/Postgraduate training only. All accounts will expire on your last day of training with LHSC.

Setting Up Outlook Email from Home

You must enroll your LHSC username with DUO multi-factor authentication even if you have already done this with Western (see Horizon Remote Access and DUO... above for more information).

Access Outlook via Office 365 from a computer external to the hospital by visiting office.com. You will need to log in with your Corporate ID/email and password, then verify access with DUO.

Setting Up Your Outlook Email from Within the Hospital

On a hospital PC, laptop, or Thin Client computer: Click on Start > All Programs > Microsoft Office

Forward Western Email to Outlook Email

Your Western email account (@uwo.ca) is outside the secure hospital network.

To minimize the number of accounts you need to manage, you can forward other accounts to your hospital Outlook email account; however, you cannot forward your Outlook email account to another account. Forward your @uwo email to your Outlook email account Schulich Email Forwarding.

Wireless (WiFi) Access

London hospitals offer a range of WiFi connection options. Visit the WiFi section of the ITS intranet for more information.

Eduroam provides roaming wireless network access for students, staff, and faculty at partner institutions.

To connect to the eduroam network, choose “eduroam” from your list of available WiFi networks.

When logging into eduroam, users must enter their email address and password from their home institution (@uwo.ca). Any issues connecting should be directed to your home institution, not to the hospital Help Desk.