Virtual Emergency Clinic
Children’s Hospital at London Health Sciences Centre (LHSC) has launched a virtual emergency clinic for families who are concerned that their child may require emergency care. When it is not an emergency situation, families should consider contacting their primary care doctor first who often have after-hour services.
- Beginning Monday, May 11, parents and children can speak to a paediatric emergency room physician by video to discuss the child’s condition and, together, determine next steps such as seeing a primary care provider, or coming to the Children’s Hospital Emergency Department.
- The virtual clinic will operate seven days a week from 5:00 – 9:00 pm and does not replace in-person visits to the Emergency Department; rather, it provides a way for families to reach out for care if they may be hesitant to visit the hospital because of COVID-19.
- Parents seeking a virtual visit can call 519-685-8735 between 5:00 - 9:00 pm and will be connected with clerical staff who will generate a patient registration and send an email invitation to join a Cisco Webex meeting.
- This invitation will include instructions to download the software on their smartphone or laptop, and what to expect during their appointment.
- When the parent and patient join the Webex meeting, they’ll be placed in a private virtual waiting room.
- A physician will then consult with the patients/parents on a first-come, first-serve basis.
Zone D – First Floor
City Map to Children's Hospital
Directions to Emergency Department:
At Commissioners Road Entrance turn into hospital grounds and drive straight ahead until the stop sign.
Turn left and drive until you see the red Emergency sign on the building.
At the Baseline Road Entrance turn into hospital grounds, turn left at 3-way stop, go through one more stop sign. Turn right at next stop sign and drive ahead until you see red Emergency sign on the building.
If you require immediate medical assistance, please call 911 or come to the Children’s Hospital Emergency Department
The Children’s Emergency Department is open 24 hours a day, 7 days per week.
We provide specialized paediatric care for babies, children and teens up to 18 years of age. All of our doctors and health care workers have extensive experience providing state-of-the-art care especially for young patients.
We care for approximately 36,000 children per year and serve as the Regional Paediatric Trauma Centre. We specialize in meeting the unique needs of children and families during medical emergencies.
A lead doctor, called a Staff Physician, is in our Emergency Department 24 hours a day, every day. In addition to doctors and nurses, our team includes social workers and child life specialists to help you during your child's emergency. Our goal is to provide the highest level of care and caring during an unplanned and often stressful experience.
The Emergency Department is also a teaching facility. We provide education as well as practical clinical experience to medical professionals at all levels of training, including medical students, medical residents, and medical fellows. Nursing professionals and other types of professions train here as well.
Children are treated according to severity of their illness with the sickest children being treated first. The Emergency Department does not operate on a first come first serve basis.
The Triage Nurse assesses the severity of your child’s condition upon arrival and monitors their condition while your child waits to be seen by the physician.
What happens next
Once a treatment area becomes available, your child will be called in and the primary nurse will complete a more detailed history and examination and provide care as needed.
The nurse will then consult with the physician. A primary nurse is each child’s “own” nurse who is responsible for their care. The primary nurse may have more than one patient at a time so other nurses may assist in your child’s care.
The Staff Physician will examine your child, ordering any tests or treatments necessary. Residents and medical students consult with the staff physician to determine a plan of care.
When tests or treatments are completed, the nursing staff and physicians will reassess your child and a plan for your child to go home is made. If your child needs to stay in the hospital, a referral to another service or program will be made. The admitting team of physicians will come to the Emergency Department to see you and your child and make those arrangements.
Our team recognizes how stressful illness or injury can be, not only to your child but also to your family. You know your child best, so we will include you as we assess and treat your child.