Emergency Department

Virtual Emergency Clinic

If you’re concerned you child may require emergency care and you’re not sure about coming into the hospital, a virtual emergency clinic is available.

Parents and children can speak to a children’s emergency doctor via video conference to discuss the child’s condition and, together, determine next steps. Next steps could include seeing your family doctor, or coming in-person to Children’s Hospital Emergency Department.

Patients can self-book an appointment at any time.

Virtual clinic hours of operation

  • Seven days a week, from 3:00 pm to 7:00 pm.
  • The virtual clinic does not replace in-person visits to the Emergency Department; rather, it provides a way for families to reach out for care if they may be hesitant to visit the hospital because of COVID-19.

Call 519-685-8735 between 3:00 pm to 7:00 pm.
Or, call toll-free 1-844-CARE-844 (1-844-227-3844)

Parents seeking a virtual appointment can call during hours of operation. You’ll be connected with clerical staff who will generate a patient registration and send you an email invitation to join a Cisco Webex meeting.

  • This email invitation includes instructions on how to download the Webex software app on your smartphone or computer, and information on what to expect during the appointment.
  • When you join the Webex meeting, you’ll be placed in a private virtual waiting room.
  • A children’s emergency physician will consult with patients/parents on a first-come, first-serve basis.

If your situation is NOT an emergency, families should consider contacting your primary care doctor first. Primary care doctors often have after-hour services.


Zone D – First Floor

City Map to Children's Hospital

Directions to Emergency Department:

At Commissioners Road Entrance turn into hospital grounds and drive straight ahead until the stop sign.

Turn left and drive until you see the red Emergency sign on the building.

At the Baseline Road Entrance turn into hospital grounds, turn left at 3-way stop, go through one more stop sign.  Turn right at next stop sign and drive ahead until you see red Emergency sign on the building.


If you require immediate medical assistance, please call 911 or come to the Children’s Hospital Emergency Department


Our Department

The Children’s Emergency Department is open 24 hours a day, 7 days per week.

We provide specialized paediatric care for babies, children and teens up to 18 years of age. All of our doctors and health care workers have extensive experience providing state-of-the-art care especially for young patients.

We care for approximately 36,000 children per year and serve as the Regional Paediatric Trauma Centre. We specialize in meeting the unique needs of children and families during medical emergencies.

Our Team

A lead doctor, called a Staff Physician, is in our Emergency Department 24 hours a day, every day. In addition to doctors and nurses, our team includes social workers and child life specialists to help you during your child's emergency. Our goal is to provide the highest level of care and caring during an unplanned and often stressful experience.

The Emergency Department is also a teaching facility. We provide education as well as practical clinical experience to medical professionals at all levels of training, including medical students, medical residents, and medical fellows. Nursing professionals and other types of professions train here as well.

What to Expect

Children are treated according to severity of their illness with the sickest children being treated first. The Emergency Department does not operate on a first come first serve basis.

The Triage Nurse assesses the severity of your child’s condition upon arrival and monitors their condition while your child waits to be seen by the physician.

What happens next
Once a treatment area becomes available, your child will be called in and the primary nurse will complete a more detailed history and examination and provide care as needed.

The nurse will then consult with the physician. A primary nurse is each child’s “own” nurse who is responsible for their care. The primary nurse may have more than one patient at a time so other nurses may assist in your child’s care.

The Staff Physician will examine your child, ordering any tests or treatments necessary. Residents and medical students consult with the staff physician to determine a plan of care.

When tests or treatments are completed, the nursing staff and physicians will reassess your child and a plan for your child to go home is made. If your child needs to stay in the hospital, a referral to another service or program will be made. The admitting team of physicians will come to the Emergency Department to see you and your child and make those arrangements.

Our team recognizes how stressful illness or injury can be, not only to your child but also to your family. You know your child best, so we will include you as we assess and treat your child.