Frequently Asked Questions (FAQ)

How do I apply to volunteer?

Before submitting your application, we ask that all prospective volunteers review the LHSC Volunteer Services website. This site provides essential information to help you understand the volunteer experience, including:

  • What to Expect: Overview of volunteer roles and expectations at LHSC. 
  • Becoming a Volunteer: Step-by-step guide to applying. 
  • FAQs: Answers to common volunteering questions. 

These sections provide key details on requirements, considerations, and direct links to the application forms, including recruitment updates.  

When will I hear back after submitting my application? 

Once both of your references have been received, you will receive an email confirming that your application is under review. Applications are reviewed by Volunteer Services based on current needs and in the order they are received. Only applicants selected for a pre-screen and/or interview will be contacted directly.

Please note: If you have not heard from us, Volunteer Services asks applicants to follow up with their references directly to confirm they have submitted their responses. We keep applications on file for 6 months.  

How is my volunteer placement area determined?

Volunteer roles are developed based on the needs of the units and programs throughout London Health Science Centre (LHSC). During the interview process, we assess your interests, skills, and availability to determine the most suitable placement within our existing volunteer roles.  

I am professionally trained in a health care field. May I practice or gain experience in my profession as a volunteer? 

We welcome volunteers from all backgrounds, however, regardless of their training, volunteers must perform the duties as outlined in their role description.  Volunteer roles focus on enhancing the patient, family, and visitor experience. These roles do not include duties performed by licensed or regulated professionals, such as physicians, nurses, physiotherapists, or lab technicians.

If you're looking for high school co-op, observership (job shadowing), or placement opportunities,  please reach out to these departments directly for more information:

Student Affairs | LHSC

Medical Affairs | LHSC 

Do all volunteers come in once per week?  

Regular volunteer shifts are typically once per week. However, additional opportunities may be considered if you fulfil commitment expectations and there is a suitable opening. There may also be opportunities for subbing or assisting with special assignments. 

What are the parking arrangements for volunteers? 

Volunteers are provided with free parking at LHSC, in the visitor parking lots, during their scheduled volunteer shift.  

Does the hospital provide LTC tickets or passes for those who take public transit? 

Transportation to and from volunteering is the responsibility of the volunteer. 

Do volunteers wear uniforms? 

The uniform consists of a vest, photo ID badge, and nametag and must be worn at all times during your shift. The vest is worn over your own clothing, which must comply with our dress code.  Wearing the uniform helps ensure volunteers are easily identifiable to staff, patients, and their families.  

Are volunteers provided with orientation and training? 

All registered LHSC volunteers receive comprehensive training as part of our onboarding requirements, which include an online orientation, training test, and in-person documentation. In addition, all volunteers receive role-specific training and annual refresher training.   

Can volunteers take time off for vacation? 

Volunteers may want time off for vacation or seasonal travel. We are happy to work with your schedule. Please let us know in advance so we can plan coverage accordingly.