Patients' Rights
You have certain rights during your stay. You have the right to:
- Be treated with respect and compassion
- Be free from abuse, exploitation, and discrimination
- Receive safe and competent care
- Have your privacy and confidentiality protected
- Have access to your medical record (via Medical Records office)
- Decline certain services or request changes to individuals involved with your care (within reasonable limits)
- Participate in all aspects of your care and make personal choices
- Choose one or more support people (e.g., family) and have them involved in care
- Appeal a decision about your care or file a complaint
- Maintain your cultural practices
- Pursue your spiritual beliefs
- Take part in or refuse to take part in research
If you have any concerns about your care or treatment, please connect with your treatment team. You may also contact the following:
Rights Adviser: Psychiatric Patient Advocate Office (when your legal status changes)
519-495-0184 (Dial 9 + phone number from hospital phone)
Patient Relations Specialist (when you have compliments or complaints about your stay, treatment, or team) 519-685-8500 ext. 58230
Great Moments: You can submit a Great Moments message online through our LHSC website to recognize an individual staff member or team who has gone the extra mile to provide outstanding care.
You can access your medical record by contacting Patient Health Information: 519-685-8500 ext. 52865.
Patients' Responsibilities
You have certain responsibilities during your stay. You have the responsibility to:
- Be an active participant in your own recovery
- Treat others with respect
- Provide accurate information
- Report safety risks
- Follow the policies and procedures of the organization
Fair Notice
There is zero tolerance for violence or threatening behavior.
Substances (including alcohol and illicit drugs) are not allowed.
