Mental Health Care Program - Adult

Your Stay at LHSC


London Health Sciences Centre has a number of bedroom layouts. They range from smaller private rooms to larger rooms for up to four patients. Rooms are assigned based on availability and patient needs. In most situations, it is possible for you to bring in a few items to help make your space more comfortable (e.g. a poster, a favourite pillow or blanket). For safety, please have the staff on your unit check these items before taking them to your room.

There are no phones or televisions in the patient rooms. Patients are encouraged to socialize. Televisions are located in the common lounges for patient use. Pay phones are located throughout the inpatient units.

Cell phones or wireless communication is not on the inpatient units..

Clothing and Laundry

In most situations patients can wear their own clothes. There are laundry facilities available for those who are able to do their personal laundry. There is a small charge for laundry soap or patients may bring their own. Some families may prefer to make arrangements to take personal laundry home.

Please change your own bed linen as required, placing all soiled towels and linen in the hampers provided. Please DO NOT place personal belongings in the laundry hamper.

Visiting Hours for Inpatients

Visits from family members, friends and others and are encouraged and anticipated by patients. Visiting hours are generally from 4:00pm-8:00pm, Monday-Friday, and 12:00pm-6:00pm, Saturday & Sunday. Also, it is a good idea to have visitors call before visits, as you may be off the unit, on a community outing, or temporarily not feeling well enough for visitors.

If visitors are unable to come during the posted visiting times due to work commitments or child care, alternative arrangements may be made with staff.

Patients discharged from the unit are not encouraged to visit other patients on the unit, but rather in the lobby, cafeteria, or, preferably, in the community.

Although we encourage a supportive environment between patients, more personal relationships are not encouraged. Your focus while on the unit is to work on your own personal issues.


Trays will be delivered to the dining room, located in the patient lounge. Meal times are generally 8am, 12 noon, and 5pm.

Each patient is responsible for picking up, marking, and returning the menus for the meals. The menus have your name and room number on the bottom. Completed menus are returned to the menu box in the reception area by 2pm each day. For certain dietary restrictions or specific nutritional requirements, please speak with your assigned nurse.

You may have food brought in by your family or visitors; however, please check with staff to ensure that no one is on a restricted diet or has food allergies. Please request a copy of ‘Safe Food Handling Guidelines’ from Food and Nutrition Services to ensure that the foods brought into the facility are safe.


Family members are welcome to bring gifts for you. When they do, please make sure that the staff is aware, so they can assure the gifts are safe for both you and others on the unit. (For example, glass items are generally not permissible. Electrical appliances need to be checked for proper wiring.)

Please be reminded that there is the possibility of items disappearing. Therefore, gifts of significant monetary or sentimental value are best taken home.


If there is a language barrier, either bilingual staff or an outside interpreter will be sought by staff at your request.


Storage space in our facilities is very limited. If you have belongings that need to be moved or stored at the time you come into hospital, it is your responsibility to ensure that you or your family makes arrangements ahead of time.

Valuables and Cash

It is advisable that valuable belongings be left at home. For security reasons, it is advised that large sums of money be deposited in the Business Office.

Under certain circumstances, arrangements can be made with the nurses on the unit to limit the amount of money allocated.


Patients/clients and visitors are welcome to use the hospital cafeteria. Check the cafeteria doors for operating hours.

There is also a Tim Hortons located on the main floor of South Street Hospital.

Spiritual Care

Pastoral care is available at your request. Please speak to your nurse if you wish to see someone. There is a chapel located on the 1st floor.