Which Patient Portal Should You Use?
MyCarePortal and ConnectMyHealth are both free online tools supported by London Health Sciences Centre (LHSC) that let you view parts of your hospital health record. The best choice depends on where you receive care and what information you want to see. You can use both tools if it is helpful.
Choose MyCarePortal if:
Website: mycareportal.ca
- You receive most of your care at LHSC and/or any of the 11 participating hospitals (see below)
- You want to view and track upcoming appointments
- You want patient education materials
Participating Hospitals:
- Alexandra Hospital Ingersoll,
- Four Counties Health Services
- Listowel Memorial Hospital
- LHSC
- South Huron Hospital
- St. Joseph’s Health Care London
- St. Thomas Elgin General Hospital
- Strathroy Middlesex General Hospital
- Tillsonburg District Memorial Hospital
- Wingham and District Hospital
- Woodstock Hospital
Choose ConnectMyHealth if:
Website: info.connectmyhealth.ca
- You receive care at more than one hospital in Ontario Health West (35 participating hospitals, includes all MyCarePortal hospitals)
- You want to keep track of care and record across different hospital sites
ConnectMyHealth is designed to bring health information from 35 hospitals in Ontario Health West.
Comparison of Features
| Feature | MyCarePortal | ConnectMyHealth |
|---|---|---|
| Suited for | Patients getting most of their care at LHSC or one of the 11 participating hospitals | Patients getting care at more than one hospital |
| Upcoming appointments | Yes | Limited/select future visits |
| Medications | Yes | Yes |
| Lab/Test Results | Yes | Yes |
| Diagnostic Imaging Reports | Yes | Yes |
| Patient Education Materials | Yes | No |
Can I use both?
Yes. Some patients may find it helpful to use both. Both portals are free. A simple way to think about it:
- Use MyCarePortal for your hospital care at the participating hospitals, including viewing hospital specific appointments from those hospitals. You can also view patient education materials.
- Use ConnectMyHealth for a broader regional picture of your hospital records. This can be helpful for patients whose care happens at different hospital sites.
Note: Other subscription-based portals may be available (i.e., PocketHealth, LifeLabs, primary care portals). Please contact your health care provider for more information.
