About LHSC

Living Our Core Values – How We Serve our Patients

LHSC is looking to honour staff, physicians and volunteers who demonstrate the LHSC values in the context of how we serve our patients.

For the 2018 awards program, submissions can map to the previous or to the new core values as outlined below. The Selection Committee will assess the nominations in the following categories:

Resect, Trust and Collaboration OR Compassion, Teamwork, Curiosity and Accountability

Respect, Trust and Collaboration
OR
Compassion, Teamwork, Curiosity and Accountability

Respect

The nominee:

  • Treats patients with respect
  • Takes responsibility for his/her actions towards patients
  • Listens and seeks to understand the perspectives of our patients
  • Looks for the truth and makes it safe for patients to share their views
 

Compassion

The nominee:

  • Engages others with kindness, sensitivity and respect
  • Listens carefully to the needs of our patients and families in every interaction and seeks to understand the perspectives of our patients
  • Treats patients and families as individuals and partners with the goal of providing care that is respectful, dignified and meaningful
  • Respects and values differences such as culture, gender identity, faith, sexual orientation, ethnicity and age, to drive a culture of inclusion

Trust

The nominee:

  • Works with conviction that each patient will be treated honourably, ethically and with compassion in the delivery and support of their care
  • States clearly what he/she will do and ensures consistency between their actions and words - all the time; every time
  • Protects our patients’ right to privacy and confidentiality
  • Speaks the truth and engages in dialogue that contributes to our shared purpose
 

Teamwork

The nominee:

  • Works together to serve others
  • Functions effectively as part of one team committed to the needs of patients, and their families
  • Celebrates the successes of others
  • Respects the perspectives and roles of others within and outside LHSC in order to foster open and transparent dialogue

Collaboration

The nominee:

  • Considers how his/her actions and decisions impact our patients
  • Works with others in serving the greater good of our patients and communities
  • Builds healthy relationships in all of his/her interactions
 

Curiosity

The nominee:

  • Demonstrates a desire to gain knowledge through questioning and exploration
  • Listens without judgement
  • Open to others bringing important and valuable perspectives to a situation
  • Fosters and values a learning culture and environment
   

Accountability

The nominee:

  • Adheres to the highest standards of personal, professional and corporate responsibility
  • Accepts responsibility for decisions, actions and the outcomes expected of them
  • Continually pursues better ways to provide the highest quality of care and services
  • Acts as responsible steward of all resources
  • Creates a safe environment for patients and their families
  • Works with great integrity, ethics and professional standards

In addition, the nominee:

  • Holds others accountable for living the core values
  • Demonstrates the ability to inspire others to live the values in serving our patients
  • Advances the core values through formal or informal leadership

All staff, physicians and volunteers of LHSC, Lawson Health Research Institute (on LHSC payroll), London Health Sciences Foundation and Children's Health Foundation with at least one year of continuous service are eligible for this award.

Nomination materials:

Nomination form

(Note - letters must be different and unique of each other)

Fillable template letter (Respect, Trust and Collaboration)

Fillable template letter (Compassion, Teamwork, Curiosity and Accountability)