Living Our Core Values – How We Serve our Patients

LHSC is looking to honour staff, physicians and volunteers who demonstrate the LHSC values in the context of how we serve our patients.

Compassion, Teamwork, Curiosity and Accountability

Compassion

The nominee:

  • Engages others with kindness, sensitivity and respect
  • Listens carefully to the needs of our patients and families in every interaction and seeks to understand the perspectives of our patients
  • Treats patients and families as individuals and partners with the goal of providing care that is respectful, dignified and meaningful
  • Respects and values differences such as culture, gender identity, faith, sexual orientation, ethnicity and age, to drive a culture of inclusion

Teamwork

The nominee:

  • Works together to serve others
  • Functions effectively as part of one team committed to the needs of patients, and their families
  • Celebrates the successes of others
  • Respects the perspectives and roles of others within and outside LHSC in order to foster open and transparent dialogue

Curiosity

The nominee:

  • Demonstrates a desire to gain knowledge through questioning and exploration
  • Listens without judgement
  • Open to others bringing important and valuable perspectives to a situation
  • Fosters and values a learning culture and environment

Accountability

The nominee:

  • Adheres to the highest standards of personal, professional and corporate responsibility
  • Accepts responsibility for decisions, actions and the outcomes expected of them
  • Continually pursues better ways to provide the highest quality of care and services
  • Acts as responsible steward of all resources
  • Creates a safe environment for patients and their families
  • Works with great integrity, ethics and professional standards

In addition, the nominee:

  • Holds others accountable for living the core values
  • Demonstrates the ability to inspire others to live the values in serving our patients
  • Advances the core values through formal or informal leadership

All staff, physicians and volunteers of LHSC, Lawson Health Research Institute (on LHSC payroll), London Health Sciences Foundation and Children's Health Foundation with at least one year of continuous service are eligible for this award.

Nomination materials:

Nomination form

(Note - letters must be different and unique of each other)

Fillable template letter (Compassion, Teamwork, Curiosity and Accountability)