At LHSC, we are committed to providing equitable, inclusive, and accessible care in a manner that prioritizes dignity, maximizes independence, and promotes collaboration with patients and their families.
Our work in this area is guided by the principles of the Accessibility for Ontarians with Disabilities Act (AODA) Customer Service Regulation and the Ontario Human Rights Code in addition to LHSC's Fundamental Commitment to creating an inclusive and safe environment for Team LHSC, patients and the community by dismantling systems of oppression, discrimination, racism and bias.
Accessibility Features at LHSC
For more information related to about accessible parking, wayfinding and supports for each LHSC site, please visit the web pages below:
- View more information about accessibility at University Hospital
- View more information about accessibility at Victoria Hospital and Children’s Hospital
Temporary Disruptions at LHSC
To view a list of disruptions that may impact your experience at LHSC, please visit the Temporary Disruptions webpage.
If you require this information in an alternative format, please contact us at:
Requesting Accessible Formats and Communication Supports
LHSC is committed to providing accessible information and communication to all, and recognizes that persons with disabilities may require information in accessible formats.
All documents required by the Customer Service Standard and the Integrated Accessibility Standards Regulations (IASR) are available upon request, subject to the Freedom of Information and Protection of Privacy Act (FIPPA). When providing these documents, LHSC will do so in the format requested.
If you require correspondence, reports and/or other LHSC documents in an accessible format, please reach out to your health care team to let them know the document and alternative format you are requesting.
In some cases, we may need to consult with the person making the request to discuss other possible formats in order to provide the information within its capabilities. Alternative formats will be provided within a reasonable time frame as agreed upon with the patient and/or Substitute Decision Maker.
Interpretation Services at LHSC
LHSC offers free interpretation services for patients, including American Sign Language and Deaf Blind Intervention. Please speak with your health care team if you would like to request interpretation support. Follow the link for more information about Interpretation Services at LHSC.
Use of Personal Assistive Devices
Aligning with our commitment to respecting each person’s dignity and right to independence, LHSC is equipped with assistive devices to empower individuals to receive the care they need. If you require the use of an assistive device, such as a wheelchair, lift, or communication aid and wonder if we have what you need on-site, please contact Equity and Social Accountability by emailing inclusionsocialaccountability@lhsc.on.ca. Note, this email is monitored Monday to Friday during business hours, and you can anticipate a response within 48 hours.
2024-2029 Accessibility Plan
LHSC is pleased to present our 2024-2029 Accessibility Plan as we continue to make progress in our journey to create a health-care environment where everyone can feel safe, valued and affirmed.
Accessibility Reports
Our latest accessibility reports can be found below. If you would like a copy of a previous report, please contact the Office of Inclusion and Social Accountability.
Reports
Accessibility for Persons with Disabilities Policy
Visiting LHSC with a Service Animal
LHSC recognizes the important role service animals play in supporting people with disabilities and welcomes service animals where permitted by law.
Some areas may have restrictions for safety or infection prevention reasons.
If your service animal will accompany you to an appointment or hospital stay, please let your care team know as early as possible so we can support your visit.
To help ensure a safe environment for everyone, service animals should:
- Be clearly identified.
- Remain under the owner's supervision and control.
- Have their care needs met by the owner or a designated support person.
Questions about service animal access can be directed to the Equity and Social Accountability Office via email at inclusionsocialaccountability@lhsc.on.ca.
Share your feedback or report an accessibility concern
At LHSC, we value your feedback and use it to help us improve accessibility across the hospital and make meaningful change for all patients, staff and visitors.
To provide your feedback on accessibility features at LHSC, please contact:
Email: inclusionsocialaccountability@lhsc.on.ca
Telephone:519-685-8500 extension 75905.
If you have any accessibility concerns, please contact one of the Patient Relations Specialists:
Telephone: 519-685-8500 Extension: 58230
Mailing Address:
Patient Relations Office
746 Base Line Rd. E. Suite 200
London, Ontario
N6C 5Z2
Email: accessibility@lhsc.on.ca
You can also provide comments anonymously with our Patient Relations Contact Form [English Version] or Patient Relations Contact Form [French Version].
