Patient and Family Advisory Council


No Decision About Me Without Me

PFAC logo

The Renal Patient & Family Advisory Council is passionate about improving the quality of the health care experience and has a strong desire to enhance the success of patient and family-centred care principles and services within the hospital. They volunteer their time to provide perspectives of patients and families towards the planning, development, implementation and evaluation of policies and programs that affect care and services delivered to patients and families in the Renal Program.


Renal PFAC Newsletter

Renal PFAC FAQ's

Meeting Minutes

Satellite Hemodialysis Unit Reports

Council Achievements

Renal Community Photo Project

Emergency Preparedness

Patient and Family Council Members

Bonnie Field



Bonnie was diagnosed with kidney disease in 2004. She had a failed transplant in 2010 and then started dialysis, first in hospital and then at home until 2012 when she had a second transplant. Bonnie is most grateful for the excellent care that she has received and looks forward to having a part on the Renal PFAC where there will be the opportunity to give something back, and have others benefit from the experiences that she has had.

Deb Beaupre


Deb has had diabetes for more than 35 years. Her kidneys failed in 2013 and she received a kidney transplant in 2015. Deb wants to talk about chronic kidney disease. More importantly, she wants people to listen to what she and other CKD patients have to say. She wants her healthcare providers to understand how surprised she was when her kidneys suddenly failed as the result of diabetes-related complications and how frustrated she was at having to crash start hemodialysis instead of being able to go straight to peritoneal dialysis. Deb wishes she knew earlier about the complications of diabetes. For Deb, her volunteer work, including participating in the Patient and Family Advisory Committee and speaking to community groups about organ donation, has been tremendously empowering. “It is very healing to speak and have people hear what I have to say.”

Don Smith


I have been a patient of the renal program since the age of 19. I started hemodialysis the first time in 1999, and had my first kidney transplant in 2001 which lasted 9 years. I did a further 4 years of hemodialysis and received another kidney transplant in September 2014. I decided to join the PFAC in 2014 because I have a lot of experience as a patient in the renal program, and I think patient and family centred care is very important to help and educate patients, families and staff in the renal program.

Betty Clinton


My son David was a dialysis patient for 15 years before passing. As his mother, I spent my time with him in dialysis and any and all other appointments he had.  After his passing, I joined the Renal Patient Family Advisory Council which I have been part of for 3 years

Although I am not a renal patient I was welcomed to this council. I hoped as a family member I could contribute in a small way to this hard-working committee that  works very hard  to help all Renal Patients who have to learn a new way of life.

Cathy DuVal



Cathy was officially diagnosed with Polycystic Kidneys (PKD) in the early 90’s and has been attending the Kidney Clinic since that time.  She appreciates the support received from the doctors, nurses and staff over the years.  In 2014 her health deteriorated to the point where it was recommended that she look at the possibility of dialysis.  After having discussed her situation with staff who were most helpful about the decisions she would have to make, she chose Peritoneal Dialysis.  She has been on dialysis for two years and now feeling the benefits.  She feels fortunate with the wonderful assistance through the PD Clinic and the nurses from the home community support.  Thank goodness there are different options to choose for each individual case. She wants to be able to help others with the change that occurs in their lives which affected her on many different levels at the beginning.  She feels by joining The Renal Patient Advisory Council, this is one way to help.

Staff Members

Dr. Faisal Rehman

Dr. Rehman

Dr. Rehman is an Associate Professor of Medicine at the University of Western Ontario. He is the Clinical Clerkship Coordinator and Site Chief for Internal Medicine at LHSC - University Hospital. Dr. Rehman is actively involved in teaching nephrology and internal medicine to medical students, residents and clinical fellows at the Schulich School of Medicine and Dentistry at Western University, and he also runs a very busy clinical practice in his specialty of Nephrology. Dr. Rehman is an avid philanthropist, having established his own charity for the betterment of patients with kidney disease. The charity is aptly titled - Knock Out Kidney Disease.

Angela Andrews


Angela is a Registered Nurse in the Hemodialysis Unit at University Hospital. Recently she has become involved with the concept of patient and family centred care, and is acting as a resource for the Renal PFAC. Since becoming a nurse, Angela has worked with renal patients, and has thoroughly enjoyed the bonds that are formed when working with patients who have a chronic illness. Through the Renal PFAC, Angela wants to gain insight from patients and families about the care they receive, and plans to alter her practice to become truly patient centered, which she hopes will help to improve the care of kidney patients.

Michele Ivanouski



Upon receiving her RN diploma, Michele started her career at Toronto East General Hospital in pediatric surgery and medicine. The sudden death of her father had Michele return to the London area to be near family and she found work at Victoria Hospital. She has been employed in several areas including critical care, medicine, surgery, urology and nephrology. She has fielded calls from Ontarians during her time with Telehealth. Today, Michele works in peritoneal dialysis, pre-dialysis clinics and hemodialysis. She belongs to a narrative medicine group where patient stories are studied to improve practice. She has written about empathy in a personal story entitled, "From The Other Side of the Fence" in the book of the same name. Throughout the years, Michele has had the privilege of being coached by some excellent teachers, especially, her patients and their families! Michele looks forward to working with PFAC members to help contribute to positive patient experiences.

April Mullen

April Mullen

April Mullen, Manger of the Renal Program, has been a Registered Nurse for 23 years.  Throughout this time period, she has worked in a variety of clinical settings including Mental Health, Complex Care, General Medicine and Surgery, and Oncology.   April achieved her Bachelor of Science in Nursing in 2002, and a Business Masters in Health Management in 2017. 

April’s approach to patient-centered care is based on the philosophy that the planning, delivery and evaluation of health care is based on partnerships with patients and families to ensure that we deliver care outcomes that are patient centered.  April is excited to champion patient and family centred care throughout the Renal Program.

Contact Information

For more Information or to request an Application package, please contact:

Angela Andrews, BScN, RN
Renal PFAC Facilitator
(519) 685-8500 ext. 34411

Helpful Links

Institute for Patient & Family Centered Care

Canadian Foundation for Health Care Improvement