When to Call for Help

Make sure to have your Verspeeten Family Cancer Centre number ready before calling.

When to Call 911

If you are experiencing any of the following medical emergencies, call 911.

  • New Seizures or Convulsions
  • Chest Pain
  • Continuous Bleeding
  • New, Worsening or Sudden Difficulty Breathing
  • Stroke Symptoms - Facial Drooping, New Slurred Speech or New Weakness on One Side of The Body
  • Loss of Feeling or Movement in Your Arms or Legs

If you have a fever of 38C or higher when you are on systemic therapy, follow the instructions on your fever or immunotherapy card.

When to Call Verspeeten Family Cancer Centre Telephone Triage Nursing (TTN) Line or CAREchart@home After-Hours Nursing Line

If you notice any of these changes in your condition, call the Verspeeten Family Cancer Centre Telephone Triage Nursing (TTN) Line or the CAREchart@home After-Hours Nursing Line:

  • Increased Pain
  • Any unusual, strong, or new pain, especially in the spine
  • Trouble emptying your bladder
  • Vomiting that lasts more than 1 day (24 hours)
  • Sudden onset or severe headache pain
  • Diarrhea lasting more than 2 days (48 hours) 
  • Nausea lasting more than 2 days (48 hours), even after taking anti-nausea medicine
  • Cankers or sores in your mouth that are causing difficulties with eating or drinking
  • Constipation lasting for 2 days (48 hours) even after using laxatives
  • Confusion and/or increased sleepiness
  • Sudden swelling or pain in your arms or legs
  • Arms or legs suddenly feel hot or cold to the touch

Contact Information

Verspeeten Family Cancer Centre Telephone Triage Nursing (TTN) line:
  • Telephone: 519-685-8600 and Press "3"
    Open From: Monday to Friday 8:30 AM - 4:00 PM
    Closed: 12:00 PM - 1:00 PM
CAREchart@home After-Hours Nursing Line:
  • Telephone: 1-877-681-3057
    Open From: Monday to Friday 4:00 PM - 8:30 AM, Open on Weekends/Holidays 24 hours

If you can't contact the telephone triage nurse, call your family doctor or Telehealth 
Ontario’s Toll-Free Phone Number at 1-866-797-0000. If it is an emergency, go to your nearest Emergency Department.