Your Guide to the Verspeeten Family Cancer Centre

After you have checked in at the clinic reception desk, you will be called when the Doctor is  
ready to see you. You may meet with several members of your health care team during your  
visit, like your Doctor, Resident, and Nurse. This can take some time and your total time in the  
centre may be several hours. Thank you for your patience. 

On Level 1, you will find the Keith Samitt Patient & Family Resource Centre, Tim Hortons, and the Wig & Turban Boutique. Free Wi-Fi is available on “lhpublic” if you would like to use the internet on your mobile device. 

Your doctor may order bloodwork or a urine sample. You will need to go to the lab on Level 2 in A2-800. Your healthcare team may need these results before your appointment. This could add to your time spent waiting for your appointment. 

You may need to pick up medications from the Pharmacy. It is located on Level 2 in room A2-825. 

You can pay for daily parking with a credit card as you enter the lot or with the parking lot attendant as you exit. Multi-day parking passes are also available to help reduce costs. You can buy a pass from the parking attendant at the booth as you leave the parking lot.  

If you are coming to the Verspeeten Family Cancer Centre on a regular basis, it costs less money to buy a parking pass. When you buy a 30 day pass it works for one year from the day you buy it. Additionally, you do not need to use the pass on consecutive days. For example, you can use the pass 15 times in one month and 15 times the next.

In order to obtain a parking pass you must:

• Talk to the person at the parking booth as you leave the parking lot
• Decide between a 5, 7, 10, 14, or 30 day pass
• Pay for your pass using a credit card

Questions?

Please contact the Parking Office for questions and additional assistance.

• Telephone: 519-685-8500 Extension 53078 

The My Care Guide will help answer many of your questions about your cancer care. You will find information on:  

• Parking
• When to call for help
• Understanding your diagnosis
• Financial support
• Side Effects
• Drug therapy
• Radiation therapy
• Counseling
• Nutrition and healthy living
• Community support
• After treatment

To access the guide, please visit the My Care Guide page. If you do not have access to the internet or a mobile device, ask your healthcare provider for a print copy. 

Please visit a kiosk to complete your symptom screen at each visit. This will help your health care team better manage your symptoms. Your healthcare team will review your answers and ask you other questions as well.  

See the My Care Guide webpage for more information about who to call for support at the cancer centre.

• Drug Access Facilitator: 
  • Telephone: 519-685-8600 Extension. 54519
• Indigenous Patient Navigator: 
  • Telephone: 519-685-8600 Extension. 75471
• Supportive Care - Social Work, Dietitian, Financial Assistance:
  • Telephone: 519-685-8622
    • Your health care provider can refer you or you can call to book an appointment yourself)
• CAREChart@home after-hours nursing line:
  • Telephone: 1-866-681-3057
• Telephone Triage Nursing (TTN) line:
  • Telephone: 519-685-8600 then press ‘1’ for patient then follow the prompts

Some people choose to access resources and support in their community. Check out some of the resources available through the organizations listed below:

• Wellspring: 
  • Telephone: 519-438-7379
• Wheels of Hope - volunteer drivers: 
  • Telephone: 1-800-263-6750
• Canadian Cancer Information Service:
  • Telephone: 1-888-939-3333
  • Email: info@cis.cancer.ca
• Canadian Cancer Society Peer Support and Community Groups 

Did you know that you may be able to receive chemotherapy in your community? Chemotherapy is available in Woodstock, Stratford, St. Thomas, Wingham, Chatham, and Grey-Bruce. Talk to your healthcare team about options for care closer to home.