About LHSC

Our Vision, Mission, and Values

Vision

Working together to shape the future of health

Mission

LHSC is a leading academic health organization committed to collaborating with patients, families and system partners to:

  • Deliver excellent care experiences and outcomes;
  • Educate the health-care providers of tomorrow; and
  • Advance new discoveries and innovations that optimize the health and wellbeing of those we serve

Values

Patients are at the centre of everything we do and we are guided by four values:

Compassion: Engaging others with kindness, sensitivity, and respect
Teamwork: Working together to serve others
Curiosity: Demonstrating a desire to gain knowledge through questioning and exploration
Accountability: Adhering to the highest standards of personal, professional and corporate responsibility

Understanding the Behaviours to Help Us Live Our Values

Our Values
Our Behaviours

Compassion

Engaging others with kindness, sensitivity and respect

I demonstrate compassion in everything that I do by:

  • Listening carefully to the needs of our patients and families so that I am kind and welcoming in every interaction and that I deliver care in a manner that reflects their goals and needs
  • Treating patients and families as individuals and partners with the goal of providing care that is respectful, dignified and meaningful
  • Respecting and valuing differences such as culture, gender identity, faith, sexual orientation, ethnicity and age, to drive a culture of inclusion
  • Seeking and understanding the perspectives of those with whom I work in order to serve and support them as valuable members of our team

Teamwork

Working together to serve others

I demonstrate teamwork in everything that I do by:

  • Holding all those with whom I work as valued and trusted members of the team regardless of position, experience, or title
  • Functioning as one team committed to the needs of patients, their families and one another
  • Celebrating the successes of others and supporting those in our teams who are in need
  • Respecting the perspectives and roles of others within and outside our organization, in order to foster open and transparent dialogue

Curiosity

Showing a desire to gain knowledge through questioning and exploration

I demonstrate curiosity in everything that I do by:

  • Giving myself and others permission to question, and a freedom to explore and pursue new ways of achieving excellence
  • Respectfully challenging traditional thinking and encouraging experimentation
  • Listening without judgement
  • Being open to the fact that others bring important and valuable perspectives to a situation
  • Fostering and valuing a learning culture and environment

Accountability

Adhering to the highest standards of personal, professional and corporate responsibility

I demonstrate accountability in everything that I do by:

  • Accepting responsibility for my decisions, actions and the outcomes expected of me
  • Continually pursuing better ways to provide the highest quality of care and services
  • Being a responsible steward of all resources entrusted to our organization by our funders and donors
  • Doing all that I can to create a safe environment for everyone in our organization.
  • Working with great integrity, ethics and professional standards to deliver on our organization’s promise to do the best for those we serve

A PDF of "Understanding the Behaviours to Help Us Live Our Values" is available to download.