Our masking guidelines have been updated. Visit the Patient and Visitor Masking Guidelines page for more information. 

Infant and Family Rights

NICU Infant and Family Rights and Responsibilities

We have the right to …

  • Be seen as an infant and family first, then as a patient
  • Be listened to
  • Be called by our names
  • Be treated with kindness and respect
  • Be recognized as a unique infant and family
  • Know the members of our health care team, their roles and what care they provide
  • Have our emotional, cultural, spiritual and developmental needs respected
  • Know our plan of care and participate in daily rounds
  • Discuss our fears and concerns with the health care team
  • Have our questions answered in a way we understand
  • Have our privacy protected

Our family has the responsibility to…

  • Be polite and respectful to other families, the staff and environment of the NICU
  • Respect the privacy of other infants and families
  • Follow the NICU infection prevention practices
  • Be open and honest with care providers
  • Ask questions so that we understand our infant’s care
  • Be involved in making decisions about our infant
  • Take an active role in learning our infant’s cues and participating in our infant’s care
  • Provide feedback to staff