Our role as a Health Information Network Provider

Health Information Network Provider Overview and Safeguards

London Health Sciences Centre (LHSC) and St. Joseph’s Health Care London (St. Joseph’s) jointly operate a Hospital Information System (HIS) that is made available to other hospitals in the Ontario Health West as part of the Regional Shared Service (RSS). This HIS is a suite of applications that electronically facilitate patient care by creating a real-time “digital chart”. This chart allows physicians, nurses and other authorized persons at participating hospital sites to use and share patient data for healthcare and other purposes that are permitted by Ontario’s health privacy legislation.

LHSC and St. Joseph’s role as the Health Information Network Provider (HINP) in the RSS is to implement and manage the HIS. This includes providing services such as hosting the solution, providing end-user support and providing additional supporting technology and related services as needed. 

The following administrative, technical and physical safeguards are in place to help protect the security, confidentiality and integrity of individual personal health information.

  • The scope of HIS services and required safeguards are defined in an agreement with the RSS Members
  • Staff responsible for overseeing the HIS’s privacy and security compliance have been identified
  • Documented disaster recovery plans are in place 
  • Employees sign confidentiality agreements 
  • Employees are trained on privacy awareness and security best practices 
  • Policies and procedures that govern HIS privacy and security operations are in place and regularly reviewed
  • Records of user activity, such as audit logs, access reports and security incident tracking reports are regularly reviewed
  • Role-based user access that defines and limits the information to which users have access
  • Logging, auditing and monitoring controls to all authorized users
  • Install and maintain cyber security measures to protect technology and related services
  • Ensure facilities are physically secured against unauthorized access and are staffed and monitored continuously by security staff and affiliates
  • Have backup systems in place to protect against environmental issues such as power outages or hardware failures

Contact Information:

For more information about the services that LHSC/St. Joseph’s provides or the safeguards in place, contact the Regional Privacy Office at: