Patient Rights and Responsibilities

London Health Sciences Centre believes in and encourages a partnership between patients and their health-care providers.

Patients have the right to:


  • Be treated in a considerate and respectful manner

  • Know the full name and role of those involved in your care

Privacy and Confidentiality

  • Have your personal health information treated in confidence and used in a way that respects your wishes

  • View or receive a copy of your health record and request correction if they feel the record is inaccurate or incomplete

Safe Care and Treatment

  • Receive care in a welcoming and safe environment

  • Receive relevant information about your illness or health condition

  • Receive all information necessary to give informed consent or refusal to proposed treatment, including known risks, alternatives, and cost implications, if any

  • Be informed if unintended, unexpected and preventable events that result in harm occur during care

Access to the Complaints Resolution Process

  • Ask questions and express concerns about hospital health care and services

Patients are responsible for:

Active Partnering in Care

  • Providing information about past illnesses, allergic reactions to medication or food, and current health

  • Bringing in all home medications, including vitamins and herbal supplements, when admitted to hospital to ensure that an accurate and complete list is obtained for writing medication orders

  • Recognizing the risks and consequences of refusing treatment and/or leaving the hospital against medical advice

Courtesy and Respect

  • Treating others in the hospital with consideration and respect

  • Observing applicable hospital rules, regulations, and policies that have been communicated, such as:

    • Infection control measures (e.g. hand-washing)

    • Safety, security and emergency measures

    • Discharge Planning

Using Health Care Resources Wisely

  • Contacting the hospital at least 24 hours in advance if unable to keep an appointment

  • Arriving at appointments on time

  • Making arrangements for timely discharge

Personal Property and Financial Obligations

  • All financial costs associated with your care

  • The safekeeping of personal property, valuables and own medications while in hospital