LHSC’s Patient Experience department helps embed people-centred care principles into everything we do. This means working with patients and their families to plan, improve, and provide care that is respectful, compassionate, culturally safe, and appropriate.
At LHSC, we have adopted The Beryl Institute’s definition of patient experience – The sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.
The Patient Experience department supports people-centred care through our two teams – Patient Relations and Patient Engagement.
- Patient Relations serves as a point of contact for questions, concerns, or feedback about your or your loved one’s care experience. For more information or to provide feedback about a care experience, please visit the Patient Relations page.
- Patient Engagement focuses on proactively promoting positive patient experiences through various engagement strategies, including ensuring the patient and family experience is represented in our organizational planning, strategies, and operations by actively engaging Patient and Family Partners. For more information or to learn more about becoming a Patient and Family Partner, please visit the Patient Engagement page.
