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Privacy Policy

London Health Sciences Centre (LHSC) is responsible for personal health information under our control and is committed to a high standard of privacy for our information practices. Ontario law – the Personal Health Information Protection Act (PHIPA) protects your personal health information and is based on 10 privacy principles.

Principle 1 - Accountability for Personal Health Information

LHSC is responsible for personal information under our control and has designated individuals (a Privacy Director, Manager and Privacy Office staff) who are accountable for compliance at all hospital sites.

LHSC complies with PHIPA by:

  • implementing policies and procedures to protect your personal health information, and all other confidential information including information relating to patients, staff and affiliates (Affiliates include physicians, students, volunteers, researchers, and contracted individuals who are not paid by LHSC but have a working relationship with the hospital);
  • responding to complaints and inquiries;
  • educating our staff and affiliates about privacy policies and practices.

Principle 2 - Identifying Purposes for the Collection of Personal Health Information

LHSC will identify the purposes for which personal health information is collected at or before the time of collection. These purposes will be conveyed by means of posters, brochures and this web site.

The primary purpose to collect, use and share personal health information is to deliver patient care. We also use your information for administrative purposes, research, teaching, statistics, fundraising, and to comply with our legal and regulatory requirements.

Principle 3 - Consent for the Collection, Use, and Disclosure of Personal Information

We rely on your implied consent for some purposes, e.g. patient care, but will seek your written consent for other purposes, e.g. identifiable information used for research.

You have the right to know why we are collecting your information and how it is being used.

You also have the right to withdraw your consent at any time, unless the collection, use or sharing is required or permitted by law.

Principle 4 - Limiting Collection of Personal Health Information

Only the information necessary for the purposes identified may be collected.

Principle 5 - Limiting Use, Disclosure, and Retention of Personal Information

Personal health information may be used only for the purposes for which it was collected, except with your consent or as required by law.
The information is retained only as long as necessary, and securely destroyed in accordance with legislation, hospital policies, guidelines and procedures.

Principle 6 - Ensuring Accuracy of Personal Health Information

LHSC will make every effort to ensure the information we hold is accurate, complete and up-to-date. Patients have the right to challenge the accuracy of the information.

Principle 7 - Ensuring Safeguards for Personal Information

LHSC applies security safeguards appropriate to the sensitivity of personal health information to aim to protect it against loss, theft, unauthorized access, disclosure, copying, use, or modification, regardless of its format. Protection may include physical measures (i.e., locked filing cabinets and restricted access), organizational measures (limiting access on a "need-to-know" basis), and technological measures (use of passwords, encryption and audits). New staff and affiliates are required to complete privacy and confidentiality education and sign a confidentiality agreement as a condition of employment or affiliation. Contracted agents are bound to privacy and confidentiality as a condition of the contract.

Principle 8 - Openness About Personal Information Policies and Practices

LHSC makes information about their privacy policies and practices available by means of posted notices and brochures at registration points and other public areas as well as on the hospital’s Internet site. Information provided includes:

  • contact information for the hospital's Privacy Office, to which complaints or inquiries can be forwarded;
  • the process for a patient to access his/her personal health information held by the hospital;
  • a description of the type of personal health information held by the hospital, including a general explanation of its use, and common examples of how the information may be shared..

Principle 9 - Individual Access to Own Personal Information

Upon request, within a reasonable time and at a reasonable cost, an individual will be informed of the existence, of his or her personal information and will be given access to it. They can challenge its accuracy and completeness and have it amended as appropriate.
Exceptions to providing access will be limited and specific. This may include information that is prohibitively costly to provide, refers to other individuals, cannot be disclosed for legal, security or proprietary reasons, and/or is subject to solicitor-client or litigation privilege.
An individual must provide sufficient information to permit the hospital to identify the existence of personal health information, including details of third-party recipients.

Principle 10 - Challenging Compliance with the Hospital's Privacy Policies and Practices

An individual will be able to challenge the hospital’s compliance with the hospital’s policies and Privacy law to the Chief Executive Officer or Privacy Director/Manager. LHSC has procedures in place to receive and respond to complaints or inquiries about their policies and practices relating to the handling of personal health information. The hospital will investigate all complaints. If a complaint is justified, LHSC will take appropriate measures, including, if necessary, amending their policies and practices.