Questions, Comments or Concerns



If you are coming in for an appointment, we encourage you to write down your questions so you can ask your physician and care team at the time of your appointment.

If you are in hospital, we encourage you to speak to any member of your care team. You can also speak to a Social Worker. Any member of your health-care team can assist you in contacting the appropriate Social Worker. You may also call Social Work Services yourself at 519-663-3131.

As a patient, you may be required to make several decisions regarding your care. While your doctor can help you understand what treatment plan is best, other times the answer will depend on what is important to you and what your values are. If you find yourself struggling with a difficult ethical decision, or wondering what is the right thing to do in a complex patient care situation, a Clinical Ethics Consultant is available at 519-685-8500 pager 19578 or

Comments or concerns about your care

Patient Relations Specialists are available to assist patients and families with access to and knowledge of their rights and responsibilities. The Patient Relations Specialists will facilitate compliments, complaints and conflicts to a reasonable outcome as a mediator between the patient/family and the health-care team.

The specialists can be reached at:

Phone: 519-685-8500 ext. 58230
Patient Relations Contact Form:


This form is to be used to share comments, suggestions, compliments or complaints.  

If you are seeking an exception to the visitor policy please contact your clinical team directly  and they will determine whether family or caregiver presence is possible

Your message will be forwarded to a Patient Relations Specialist who will contact you within 3 business days.  Please note that during times of high-volume calls, responses to complaints may take up to 5 business days.

Inquiries about referrals should be redirected to switchboard (519-685-8500) who will forward to the appropriate service.

Patient Relations brochure


Medical advice

It is inappropriate to offer medical advice or patient appointment information via the internet. In most cases, referral from a family physician is required to request an appointment with a physician at London Health Sciences Centre. Please visit the Programs and Services section of our website for details and contact information. If your inquiry is urgent, proceed to your local Emergency Department.