The COVID-19 situation is evolving in Ontario and we continue to take actions to reduce the transmission of COVID-19 and protect our staff, physicians and patients. A number of changes in our day-to-day operations are being made at this time. Patient Relations at London Health Sciences Centre has shifted their priorities to responding to feedback from those immediately impacted by COVID 19 changes. We will do our best to respond to all feedback as soon as possible.
Feedback requiring investigation or input from clinical team members will be deferred until after the impact of COVID has lessened. At that time, please contact us if you wish to have your concerns reviewed. We will determine whether investigation of your feedback is still viable or warranted. Patient Relations Specialists will do their best to keep you informed of the status of your feedback.
We will not be meeting with patients or family at this time however, we are able to communicate with you by phone and e-mail.
We apologize that we are not currently able to provide our usual level of service and appreciate your patience and understanding during these challenging times.
If you are coming in for an appointment, we encourage you to write down your questions so you can ask your physician and care team at the time of your appointment.
If you are in hospital, we encourage you to speak to any member of your care team. You can also speak to a Social Worker. Any member of your health-care team can assist you in contacting the appropriate Social Worker. You may also call Social Work Services yourself at 519-663-3131.
As a patient, you may be required to make several decisions regarding your care. While your doctor can help you understand what treatment plan is best, other times the answer will depend on what is important to you and what your values are. If you find yourself struggling with a difficult ethical decision, or wondering what is the right thing to do in a complex patient care situation, a Clinical Ethics Consultant is available at 519-685-8500 pager 19578 or firstname.lastname@example.org.
Comments or concerns about your care
Patient Relations Specialists are available to assist patients and families with access to and knowledge of their rights and responsibilities. The Patient Relations Specialists will facilitate compliments, complaints and conflicts to a reasonable outcome as a mediator between the patient/family and the health-care team.
The specialists can be reached at:
|Phone:||519-685-8500 ext. 52036|
|Patient Relations Contact Form:||
This form is to be used to share comments, suggestions, compliments or complaints. Your message will be forwarded to a Patient Relations Specialist who will contact you within 3 business days. Please note that during times of high-volume calls, responses to complaints may take up to 5 business days.
If your concern is urgent, please call ext. 52056. Inquiries about referrals should be redirected to switchboard (519-685-8500) and will be forwarded to the appropriate service.
Please Note: The Patient Relations office is unavailable weekends or statutory holidays. If your concern is urgent please call ext. 52036. Inquiries about medical referrals should be redirected to switchboard (519-685-8500) and will be forwarded to the appropriate service.
It is inappropriate to offer medical advice or patient appointment information via the internet. In most cases, referral from a family physician is required to request an appointment with a physician at London Health Sciences Centre. Please visit the Programs and Services section of our website for details and contact information. If your inquiry is urgent, proceed to your local Emergency Department.
For those interested in volunteering at London Health Sciences Centre, please visit the Volunteer Services section of our website for contact information.
Visit the Human Resources page on our website. For questions about career opportunities at LHSC, contact eCareersHelp@lhsc.on.ca directly.
Training at LHSC
For out-of-country fellows, residents and students looking to study at London Health Sciences Centre, please contact Postgraduate.Medicine@schulich.uwo.ca
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